Technical Support Engineer

Calsoft Systems; Remote; MYR 100,000 - 150,000; Full time

Job summary

A tech solutions provider is looking for an experienced Dynamics GP/NAV/D365 Business Central ERP Support Engineer for a remote contract role. The candidate will provide advanced technical support, troubleshoot issues, and deliver training materials while managing their own projects. Applicants should have a Bachelor’s degree and at least 3 years of experience with Microsoft Dynamics. This position allows independent work and requires strong communication and project management skills.

Qualifications

• 3+ years of hands-on experience with Dynamics GP, NAV, or D365 Business Central.
• Proven ability to manage projects independently and deliver on deadlines.
• Understanding of accounting, distribution, or service industry processes is a plus.

Responsibilities

• Provide advanced technical support for Microsoft Dynamics GP, NAV, and D365 Business Central clients.
• Troubleshoot, analyze, and resolve escalated ERP issues efficiently and accurately.
• Create and deliver technical documentation, knowledge base articles, and training materials.

Skills

Advanced technical support for Microsoft Dynamics

Analytical and troubleshooting skills

Data migration

Excellent communication skills

Project management

Education

Bachelor’s degree in a related field

Job description

Calsoft Systems is seeking an experienced Dynamics GP/NAV/D365 Business Central ERP Support Engineer to provide expert-level technical support to our clients. This independent contract role is ideal for someone who enjoys solving complex technical challenges, managing their own projects, and working with a collaborative, values-driven team.

What You’ll Do

• Provide advanced technical support for Microsoft Dynamics GP, NAV, and D365 Business Central clients.

• Troubleshoot, analyze, and resolve escalated ERP issues efficiently and accurately.

• Create and deliver technical documentation, knowledge base articles, and training materials.

• Communicate solutions clearly with both technical and non-technical stakeholders.

• Stay current on Microsoft ERP updates and industry trends.

• Collaborate with Calsoft team members and contractors as needed to achieve client goals.

What You Bring

• Bachelor’s degree in a related field.

• 3+ years of hands-on experience with Dynamics GP, NAV, or D365 Business Central.

• Strong analytical and troubleshooting skills.

• Experience with data migration and system integrations.

• Excellent communication skills with the ability to simplify complex concepts.

• Proven ability to manage projects independently and deliver on deadlines.

Nice to Have:

• Understanding of accounting, distribution, or service industry processes.

• Experience designing and proposing system improvements.

• Familiarity with pre-sales support or client engagement strategies.

Contract Details

• This is a remote, independent contractor role.

• You’ll manage your own time, tools, and work methods within agreed-upon deliverables.

• Compensation and timelines will be defined in a written agreement.

• Contractors are responsible for their own taxes, insurance, and benefits.

About Calsoft Systems

Calsoft Systems delivers innovative ERP, CRM, and IT solutions to help businesses streamline operations and accelerate growth. We’re known for our deep expertise in Microsoft Dynamics and our commitment to exceptional client service.