Technical Support - End User Computer

5G-Starlink Pte.; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology service provider in Malacca City is seeking a Technical Support - End User Computer to ensure that all company hardware and software are functioning optimally. You'll provide essential system support, maintenance, and training to users while adhering to SLAs and ticketing systems. The ideal candidate should have relevant educational qualifications and at least two years of experience in IT support roles. Competitive terms are offered for the right candidate.

Qualifications

• At least 2 years working experience required.
• Must understand SLA and ticketing system.

Responsibilities

• Ensure all company hardware and software are working in good condition.
• Provide system support to users related to IT.
• Provide maintenance and servicing to all existing hardware and software.

Skills

Knowledge of programming languages

Knowledge of Client/Server programming

Knowledge of network programming

Education

Higher Secondary/STPM / 'A' Level/Pre-U, Professional Certificate, Diploma

Job description

About the job Technical Support - End User Computer

Job Descriptions:

• Ensure all company hardware and software working in good condition.
• Provide system support to all users related to IT.
• Provide maintenance and servicing to all existing hardware.
• Provide maintenance and support to all existing software.
• Provide support, guidance and training to all users.
• Evaluate, analyse, servicing, troubleshooting, test, train and implement based on Company's IT requirement.
• Provide daily planning and report.
• Any other tasks assigned by your superior, must provide status update on any pending and uncompleted task by end of each shift.
• Need to understand the importance of ticketing system that used at Hartalega.
• Need to understand SLA and ensure all assign ticket close within SLA with propoer solution.
• Understand 5S and Hartalega IT policy.
• Any other tasks assigned by your superior.

Job Requirements:

• Candidate must possess at least a Higher Secondary/STPM / "A" Level/Pre-U, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information Technology or equivalent.
• Knowledge of programming language like Clipper, C++, Assembler, Visual Basic, Visual C++ Knowledge of Web-base programming like ASP, HTML, XML.
• Knowledge of Client/Server base programming.
• Knowledge of network programming
• Applicants must be willing to work in Bestari Jaya.
• At least 2 years working experience required.