Technical Support and Design (Automation)

APRPM; Remote; MYR 60,000 - 90,000; Full time

Job summary

A leading automation technology provider in George Town is seeking a Technical Support and Design professional. You will provide technical support to customers, create customized automation solutions, and prepare documentation. Candidates should have a Bachelor's degree in Mechanical or Automation Engineering and experience in the automation sector. A solid understanding of automation systems and proficiency in CAD software is needed. This role involves global travel, including training in China. Join us for opportunities to work with industry experts while maintaining a work-life balance.

Benefits

Development opportunities

Work-life balance

Qualifications

• Proven experience in the automation industry required.
• Proficient in written and oral English.
• Good command of Mandarin/Chinese is an advantage.

Responsibilities

• Provide technical support to customers remotely and on-site.
• Collaborate with customers to design customized automation solutions.
• Prepare detailed technical documentation.
• Conduct feasibility studies and recommend system improvements.
• Stay updated with latest automation technologies.

Skills

Technical support

Design automation solutions

Problem-solving

Communication skills

Knowledge of automation systems

Project management

Education

Bachelor's degree in Mechanical or Automation Engineering

Tools

CAD software (e.g., AutoCAD, SolidWorks)

Job description

Technical Support and Design (Automation)

About our client :
This companyEstablished in 2001, Shenzhen Colibri Technologies Co., Ltd. focuses on the cross-industry application of the automation technology in advanced manufacturing, and it is an overall solution provider for the leading automation equipment and intelligent manufacturing

Job Highlight :

• Development opportunities working with industry experts
• Work and life balance

Job Description :

• Provide technical support to customers, both remotely and on-site, ensuring timely resolution of issues related to our automation products.
• Collaborate with customers to understand their requirements and design customized automation solutions that meet their needs.
• Conduct feasibility studies, evaluate technical specifications, and provide recommendations for system improvements or modifications
• Prepare detailed technical documentation, including user manuals, installation guides, and troubleshooting procedures.
• Perform testing, debugging, and validation of automation systems to ensure optimal functionality and performance.
• Collaborate with internal teams, including software developers, electrical engineers, and project managers, to execute projects efficiently and achieve customer satisfaction.
• Stay updated with the latest automation technologies, industry trends, and best practices to drive continuous improvement in our solutions.

Job Requirement :

• Bachelor's degree in Mechanical, Automation Engineering, or a related field.
• Proven experience in technical support and design within the automation industry.
• Strong knowledge of automation systems, including PLCs, HMIs, SCADA, motion control, and industrial robotics.
• Proficiency in CAD software for designing automation systems (e.g., AutoCAD, SolidWorks).
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Effective communication and interpersonal skills to collaborate with customers, colleagues, and stakeholders
• Flexibility and willingness to travel globally as required for customer visits or project deployments.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Open to travel Globally, to multiple locations worldwide.Proficient in written & oral English, good command of Mandarin/Chinese language and speaker,will be an added advantage.
  
• Requiring to travel to China for training for about a month once onboarding.Other benefits not mentioned are in accordance with the requirements of the Malaysian Labor Law

BE AWARE OF FRAUD: When applying for a job at RPM you will be contacted via correspondence through our official job portal with a rpmanpro.com e-mail address; direct phone call from a member of the RP team; or direct e-mail with a rpmanpro.com e-mail address. RP does not request payments for interviews or at any point during the hiring process. If you believe you are a victim of identity theft, contact hotline ******@rpmanpro.com or [phone].

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .