Technical Support Advisor - O365 - Mandarin Speaker

Freelancing.my; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology service provider in Kuala Lumpur is looking for a Technical Support Advisor specializing in Office 365. The ideal candidate should possess strong troubleshooting skills, manage customer enquiries, and have expertise in email flow management. A Mandarin speaker is necessary for supporting the China/Taiwan market. This role offers a great opportunity for fresh graduates eager to develop their careers in technology and customer support.

Qualifications

• Strong understanding in troubleshooting and desire to develop a career in this field.
• Ability to troubleshoot environments with Teams, OneDrive, SharePoint.
• Hands-on experience in implementing and managing Cloud products.

Responsibilities

• Provide support to end-users for Office 365-related issues.
• Monitor and manage email traffic for efficient delivery.
• Configure and maintain mail flow rules and policies.

Skills

Troubleshooting

Customer Support

Administrative Support

ITIL/Service Management

Education

Relevant degree or fresh graduate

Tools

Office 365

Active Directory

SCCM

Intune

Job description

Technical Support Advisor - O365 - Mandarin Speaker

• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
• Manage enquiries from tickets, emails, inbound calls.
• Experience in the enterprise customer arena.
• Excellent written, oral and presentation skills.
• Troubleshooting knowledge & skills.
• Good understanding of ITIL/Service Management.
• Passion for new innovative technology and drive customer transformation.
• Ability to deliver presentations and discuss complimentary products at a solutions level.
• Ability to handle customer critical issues and work in difficult situations.

Specific job responsibilities

Mail Flow Management

• Monitor and manage email traffic to ensure efficient delivery and receipt of emails.
• Troubleshoot and resolve email-related issues, such as delivery failures and spam filtering.
• Configure and maintain mail flow rules and policies.
• Administer Office 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Perform regular system checks and updates to ensure optimal performance.
• Implement security measures to protect data and ensure compliance with organizational policies.

Technical Support

• Provide support to end-users for Office 365-related issues.
• Assist with the setup and configuration of Office 365 applications.

Mandatory Skillsets

• Open to fresh graduate who has strong understanding in troubleshooting and wants to develop their career in this path.
• Understanding 365 core services: Teams, OneDrive, SharePoint.
• Ability to troubleshoot 365 environments, SharePoint, SCCM and Intune.
• Hands‑on experience in implementing and managing Cloud products.
• Understanding of 365 Attribute Management, including User Objects, 365 Groups, Exchange Shared Mailboxes and License Management.
• Understanding of Active Directory, Exchange server deployments and 365 functionality.
• Troubleshooting experience with Mail Flow.
• Able to speak, read and write Mandarin to support China/Taiwan market.

Skills Required

Administrative Support Customer Support

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