Technical Specialist - X-Ray

Mettler Toledo; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global leader in precision instruments is seeking a qualified candidate for a technical support and training role in the Asia-Pacific region. This position involves delivering training, providing technical support for product inspections, and developing training materials. Candidates should have a degree in Electronic or Mechatronic Engineering and at least 5 years of relevant experience. The role includes a fixed bonus, medical benefits, and life insurance. Willingness to travel within Asia-Pacific is required.

Benefits

1.5 months fixed bonus

Medical and Dental Benefit

Life Insurance plan

Qualifications

• Minimum 5 years of experience in a technical support environment for Product Inspection industry.
• Ability to develop eLearning and eLearning courses.
• Experience in fault finding for electronic and mechanical systems.

Responsibilities

• Provide XR technical support and service training in the Asia-Pacific region.
• Deliver training and support for service products.
• Conduct customer visits and provide Helpdesk support.

Skills

X-ray technical and application knowledge

Training development

Product demonstrations

Self-starter approach

IT Network knowledge

Education

Degree in Electronic or Mechatronic Engineering

Tools

Microsoft Office Suite

Job description

Provide X‑ray (XR) technical support and service training in the Asia‑Pacific region. Training includes the creation, administration and delivery of materials/content to XR Service Technicians. In addition, technical support in the form of product demonstrations and proposing technical/application solutions to Product Inspection (PI) customers.

Delivery of service and sales business development assisting the Service and Sales Managers. With many service products we will drive the teams to fully understand the needs of our customers and provide good selling tools to help sell these standard service products (SSP's) and development in the Asia‑Pacific region.

• Professional delivery of Training in the Asia‑Pacific region, this is a minimum of 10–20 weeks a year (location mainly in Malaysia, possibly across Asia‑Pacific region as needed).
• Maintaining Training SharePoint
• Alignment of local product trainings to the Global XR skill set based training curriculum.
• Administration of executed trainings in Learning Management System for trainings outside the Global XR Training curriculum
• Reporting of training sessions, engineering forums, product demonstrations and service ride‑along
• Conduct customer visits and customer training via service ride‑along at Asia‑Pacific customer sites
• Provide Helpdesk support (for level 2 escalation cases) and technical application support
• Production of high‑quality course material for Instructor‑lead courses and online eLearning courses often to tight deadlines in collaboration with the XR‑Trainers.
• Maintain and upkeep of AP PI service training center.
• Occasional support of internal Service Staff also in the producing organization in China.
• Work with others outside the service department to help grow service business.
• Liaise with sales team about training plans and provide help in selling service products (SSP)
• Support on technical bulletins topic related to training and SSP's as required.
• Analyze and solve technical problems and provide solutions that can be implemented in a timely manner.
• Helping and supporting local sales team in people development, expand service portfolio and optimize service tool.
• Assessment of service personnel competency levels with recommendation on training needs.
• Any other reasonable duties as directed by the SBU XR Service Manager.

What You Need to Succeed

• Degree in Electronic or Mechatronic Engineering or related field
• Minimum 5 years working experience in a Service environment with a technical support and training background for Product Inspection (PI) Industry (preferred from MNC Industry)
• Sound x‑ray technical and application knowledge and experience in Product Inspection (PI) industry
• Experienced in product demonstrations and proposing technical/application solutions
• Strong skills in developing a training, eLearning and Media Creation
• Electronic and Mechanical fault finding is an advantage
• IT Network knowledge for the related training topics
• Well‑versed in Microsoft Office suite (Excel, Powerpoint, Outlook)
• Self‑starter with a proactive approach
• Able to work independently and meet the tight timeline in a dynamic environment
• Able to work with all levels within Asia‑Pacific
• Possess own transport and willing to travel within Asia‑Pacific

Our Offer to You

• 1.5 months fixed bonus
• Medical and Dental Benefit
• Life Insurance plan

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

For those who prioritize precision, Mettler Toledo is precisely where you belong.