Technical Service Desk

Transcosmos; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading outsourcing service provider in Kuala Lumpur is seeking a Technical Service Desk professional with Japanese language skills. This full-time role involves providing high-quality technical support and managing customer inquiries effectively. Candidates should have 1-2 years of experience in technical support, strong proficiency in Japanese, and excellent problem-solving abilities. The company offers a competitive salary, career development opportunities, and a supportive work environment.

Benefits

Competitive salary and benefits package

Career development opportunities

Supportive work environment

Comprehensive training programs

Flexible working arrangements

Qualifications

• 1-2 years of experience in a technical support or help desk role.
• Strong proficiency in the Japanese language, both written and spoken.
• Ability to manage incidents and service requests.

Responsibilities

• Manage and prioritize customer inquiries.
• Provide bilingual support in English and Japanese.
• Resolve inquiries in a timely manner.
• Monitor and maintain quality of service.

Skills

Technical support skills

Japanese language proficiency

Bilingual communication

Problem-solving

Customer service

Time management

Job description

Technical Service Desk, Japanese speaker

We are seeking a Technical Service Desk professional with Japanese language proficiency to join our team at TRANSCOSMOS (MALAYSIA) SDN. BHD. in Kuala Lumpur City Centre, Kuala Lumpur. This is a full‑time role where you will be responsible for providing high‑quality technical support to our clients.

What you'll be doing

• Manage and prioritize customer inquiries from various clients, ensuring timely and accurate responses
• Bilingual support skills to accurately understand inquiries and responses in English and Japanese, and to translate them into the other language
• Compose thoughtful, personalized responses for a variety of end‑user requests
• Effectively resolve enquiries from end users in a considerate, accurate and timely manner
• Manage incidents and service requests and devise solutions to resolve issues
• Manage end‑to‑end ticket life‑cycle coordination. SLA is very critical in the client’s environment
• Monitor and maintain quality of service as measured by metrics such as performance, efficiency and customer satisfaction, and take corrective action as required

What we're looking for

• 1-2 years of experience in a technical support or help desk role, preferably managing multiple client companies in a call‑center environment
• Strong proficiency in the Japanese language, both written and spoken
• Manage incident and service requests and devise solutions to resolve issues, escalating to the client if unable to resolve, in compliance with response and resolution SLAs
• Record all problems and their solutions in the Production Log File or Ticketing Tool and ensure problems are followed up
• Monitor event and notification dashboards and perform actions based on instructions and procedures
• Ability to work in a fast‑paced, team‑oriented environment and prioritize tasks effectively

What we offer

• Competitive salary and benefits package
• Opportunities for career development and growth within the company
• Supportive and collaborative work environment
• Comprehensive training and ongoing professional development programmes
• Work‑life balance initiatives, including flexible working arrangements

About us

TRANSCOSMOS (MALAYSIA) SDN. BHD. is a leading provider of outsourced customer support and technical services, with a strong presence in the Asia‑Pacific region. We pride ourselves on delivering exceptional customer experiences and leveraging the latest technologies to drive innovation. Join our team and be a part of our exciting journey!

Apply now to become our next Technical Service Desk professional.