Technical Sales Support Engineer

PPK Technology Sdn Bhd; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Melaka is seeking a Technical Sales Support Engineer for a full-time on-site role. This position involves providing technical support to customers, addressing their inquiries, and troubleshooting product-related issues. Responsibilities include supporting the sales team, conducting technical presentations, and managing technical sales operations to drive customer success and satisfaction. Candidates require a Bachelor’s degree in Engineering, Business, or a related field and experience in technical sales is preferred.

Qualifications

• Experience in Technical Sales and Technical Sales Support.
• Proficiency in Technical Support and resolving customer inquiries.
• Strong Analytical Skills to assess and solve technical challenges.
• Hands-on knowledge in Sales Operations.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively.

Responsibilities

• Assist in providing technical support to customers.
• Address inquiries and troubleshoot issues related to products.
• Support the sales team and conduct technical presentations.
• Manage technical sales operations to ensure customer success.

Skills

Technical Sales

Technical Support

Analytical Skills

Sales Operations

Communication skills

Team Collaboration

Education

Bachelor’s degree in Engineering or Business

Job description

Company Description

PPK Technology is a global leader in providing cutting-edge technology solutions for the traffic industry. The company offers a comprehensive range of products and services, including traffic lights, wireless detectors, and integrated web solutions for remote traffic management. PPK Technology designs innovative systems to optimize traffic flow, ensuring efficient and safe roadways. With a focus on technological advancement, PPK is dedicated to transforming the infrastructure and improving traffic control.

Role Description

This is a full-time on‑site role for a Technical Sales Support Engineer, located in Melaka. The Technical Sales Support Engineer will assist in providing technical support to customers, addressing inquiries, and troubleshooting issues related to our products and services. Responsibilities include providing support to the sales team, conducting technical presentations, and managing technical sales operations to ensure customer success and satisfaction.

Qualifications

• Experience in Technical Sales and Technical Sales Support
• Proficiency in Technical Support and resolving customer inquiries and issues
• Strong Analytical Skills to assess and solve complex technical challenges
• Hands‑on knowledge in Sales Operations to assist the sales team effectively
• Excellent communication and interpersonal skills for customer interactions
• Ability to work independently and collaborate within a team
• Bachelor’s degree in Engineering, Business, or a related field (or relevant experience)
• Experience in traffic or technology systems is an advantage