Technical Sales Consultant

WhiteCrow Research; Penang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading market research company in Malaysia is seeking an individual to enhance customer experience through technical advice and effective communication. Responsibilities include outbound calling to establish customer opportunities, follow-up through various channels, and liaison with internal teams for support. The role emphasizes understanding customer needs and promoting the company's product portfolio. Ideal candidates should be proactive and have strong communication skills.

Responsibilities

• Outbound calling to establish new opportunities with prospective customers.
• Communicate with end customers via phone and email to propose solutions.
• Liaison with internal support areas to resolve customer inquiries.
• Engage with customers to understand their needs through relevant questions.
• Handoff opportunities to account managers for further nurturing.
• Promote company's product portfolio to drive revenue.

Job description

Job Overview

Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of company products and services.

Responsibilities

• Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.
• Communicate with end customers via channels such as telephone & email by following up on Marketing Qualified Leads (MQL’s) and propose options and solutions.
• Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.
• Conversations with the customers are geared towards understanding the customer’s needs through relevant probing questions and by extending conversations around project/opportunities.
• A warm handoff of opportunities along with all required details to account managers for further nurturing.
• Promote company portfolio of products to drive revenue.

Key Performance Indicators

• MQL to Opportunity Conversion, Opportunity to POS conversion, Sales Behavior Score, MQL Call Out (1 day SLA) %