Technical & Operation Support

UNITED DOTZ (M) SDN BHD; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology solutions provider is looking for a candidate in Selangor to join their team in providing technical support and repair services. The ideal applicant should possess at least an SPM qualification and be proficient in Bahasa Malaysia and English. Responsibilities include refurbishing photocopiers, conducting quality assurance, and managing inventory. The role requires travel across Kuala Lumpur and offers various benefits including annual leave, medical leave, and performance bonuses.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Training Provided

Performance Bonus

5 Working Days

Qualifications

• Must have own transportation (motorcycle/car).
• Comfortable working around dust and toner particles.
• Willing to travel across Kuala Lumpur & Selangor.
• Proficient in both Bahasa Malaysia and English.

Responsibilities

• Provide technical support to in-house teams.
• Refurbish and repair photocopiers and components.
• Conduct performance tests and quality assurance.
• Manage office administration and inventory control.

Skills

Excellent communication and interpersonal skills

Strong organizational skills

Time-management skills

Logical thinking

Effective problem-solving skills

Education

SPM Certification or higher qualification

Job description

Job Requirements

Transportation: Must have own transportation (motorcycle/car).

Environment: Comfortable working in an environment where dust and toner particles may be present.

Travel: Willing to travel across Kuala Lumpur & Selangor.

Languages: Proficient in both Bahasa Malaysia and English (written and spoken).

Education: Must possess at least an SPM Certification or a higher qualification.

Experience: Prior experience in machine repair or related technical operations is preferred; basic IT knowledge is an advantage (training will be provided). Fresh graduates are welcome to apply.

Skills & Competencies: Excellent communication and interpersonal skills; strong organizational and time-management skills; ability to work independently and collaboratively; logical thinking with effective problem-solving skills.

Commitment: A commitment to delivering excellent service.

Primary Duties

1. Primarily based in-house, providing technical support to our teams.
2. Refurbish and/or repair photocopiers and machine components.
3. Conduct performance stress tests and quality assurances before deployment.
4. Escalate technical issues to the appropriate operations team.
5. Maintain accurate service logs and records.
6. Manage overall office administration, including inventory control and supply management.
7. Maintain and manage stock levels of consumables and spare parts; coordinate refurbishment of eligible components.
8. Assist to attend on-site for delivery, troubleshooting and rectification whenever necessary.
9. Report or escalate notable cases when required.
10. Coordinate with the supervisor for task assignments.

Additional Duties

1. Provide first-level support via remote applications.
2. Perform other related duties as assigned.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Training Provided
• Performance Bonus
• 5 Working Days