Technical Engineer Cybersecurity

Tech Titan Group - Titan Guard and Tech Titan Distribution; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading company in cybersecurity is seeking a Technical Engineer to provide exceptional technical support. The role involves troubleshooting issues and improving customer satisfaction while contributing to knowledge management. Candidates should hold a Bachelor’s degree in a relevant field and possess strong customer service and communication skills.

Qualifications

• Graduated with Bachelor's Degree in Computer Science or Engineering or equivalent.
• Strong customer service skills and ability to communicate technical issues.
• Interest in security is a plus.

Responsibilities

• Provide high-quality technical support and troubleshoot system issues.
• Document support issues and improve knowledge base articles.
• Work cooperatively with team members to resolve issues.

Skills

Troubleshooting system issues

Customer service skills

Communication in English

Security experience

Education

Bachelor's Degree in Computer Science or Engineering

Tools

Xcode

Visual Studio

Android Studio

Eclipse

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Titan Guard

About the job Technical Engineer Cybersecurity

• Flexible to accommodate urgent customer needs over weekends and public holidays
• Perform tasks such as issues, deploying products, collecting artefacts for debugging
• Provide high quality technical support by helping customers resolve issues including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes
• Documenting all support issue details while supporting customers to ensure details are available for all relevant parties
• Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team
• Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information
• Report customer use cases, requirements, enhancement requests, and recommend fixes
• Practice the give and take model of knowledge and experience exchange by sharing information to the team
• Constantly improving job skills through participation in product, technology, and customer service training as it is made available
• Participate in improving processes, communication, systems, etc.

Qualifications

Demonstrated Required Skills and Abilities:

• Graduated with Bachelor's Degree in Computer Science or Engineering or equivalent technical experience
• Able to communicate in English (written)
• For Mac, Windows, Linux, iOS, or Android
• In Xcode, Visual Studio, Android Studio, or Eclipse
• Ability to troubleshoot system issues
• Fundamental understanding of computer architecture and low-level details of the programming languages used by the products you are supporting
• Interest and experience in security a great advantage
• Ability to work effectively with a remote team using modern, collaborative tools such as Microsoft Teams, Zoom, and Webex
• Strong customer service skills ability to work with customers in a manner that is professional, compassionate, and effective
• Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally