Technical Communications Coordinator

Cochlear; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

A global medical technology leader is seeking a Technical Communications Coordinator in Kuala Lumpur, Malaysia, to manage labelling and documentation processes for regulatory submissions. The role requires strong attention to detail and organization skills, along with collaboration across various teams. Ideal candidates will have a Bachelor's degree and experience with Adobe Illustrator and InDesign. Benefits include competitive remuneration and flexible working options.

Benefits

Competitive remuneration

Flexible working options

Opportunities for skill development

Qualifications

• Strong attention to detail and accuracy.
• Excellent organization and time management skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Support daily operational tasks for product labelling.
• Review and proof product labels and documentation.
• Collaborate with cross-functional teams to meet timelines.

Skills

Attention to detail

Time management

Communication skills

Analytical thinking

Education

Bachelor's degree in a related field

Tools

Adobe Illustrator

InDesign

Windchill

Job description

Change people’s lives and love what you do! Cochlear develops world‑leading medical devices that help people hear. As a top 100 medical device company and market‑leader in implantable hearing devices, more people choose a Cochlear‑branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

About the Role

We’re looking for a Technical Communications Coordinator to support our labelling and documentation processes for regulatory submissions and product launches. You’ll play a key role in managing and coordinating product labels, artwork, and documentation — ensuring they meet all regulatory, quality, and brand standards.

This role is perfect for someone detail‑oriented, highly organized, and confident working with technical documentation, artwork proofing, and cross‑functional teams.

Key Responsibilities

• Support the Technical Communications team with daily operational tasks (e.g. updating, creating, and maintaining product labelling records in Windchill or similar systems).
• Review, proof, and approve product labels and Instructions for Use (IFUs).
• Maintain and update the master list of labels, ensuring traceability and accuracy.
• Prepare monthly reports for web publishing and internal tracking.
• Create and update label artwork, ensuring compliance with legal and regulatory standards.
• Work closely with cross‑functional teams (Marketing, Regulatory, Manufacturing, Supply Chain, and QA) to meet project timelines.
• Track feedback, manage approvals, and document changes following internal quality processes.
• Support procurement specifications and print‑ready artwork development.
• Participate in process improvement projects to enhance documentation workflows.
• Ensure all work complies with internal quality, safety, and regulatory requirements.
• Provide input to improve systems, templates, and procedures for consistency and quality.

Who You Are

You’re a meticulous, proactive communicator who enjoys working with structured processes and creative visual elements. You take ownership of your work and thrive in a regulated, documentation‑heavy environment.

What You’ll Need

Required Skills

• Strong attention to detail and accuracy.
• Excellent organization and time management skills.
• Ability to work independently and manage multiple priorities.
• Good communication and stakeholder management skills.
• Analytical thinking and problem‑solving mindset.

Preferred Skills (added advantage)

• Experience with pre‑press, packaging, or artwork coordination with around 2-4 years of experience with Bachelor certification in related field (minimum).
• Familiarity with controlled document environments (e.g. medical device, pharma, or FMCG).
• Hands‑on experience with Adobe Illustrator and InDesign.
• Knowledge of document or product lifecycle management systems (e.g. Windchill, SAP, or similar).

Why Join Us

Be part of a global medical technology leader committed to improving lives.

Work with a supportive and collaborative team culture.

Opportunities to develop skills in regulatory documentation, labelling, and design coordination.

Competitive remuneration and flexible working options.

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.