Technical Business Analyst

PST.AG; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Kuala Lumpur is seeking an experienced Technical Business Analyst. You will work closely with stakeholders to gather and document requirements, focusing on trade compliance and integrating AI technologies. The ideal candidate will have a Bachelor's degree and 5+ years in a similar role, excellent analytical and documentation skills, and experience with XML and JSON. This role offers opportunities for professional growth in a dynamic environment.

Qualifications

• 5+ years as a Technical BA in regulated industries.
• Experience working with structured and unstructured data.
• Strong BRD/FRS documentation skills.

Responsibilities

• Elicit and define clear, complete requirements.
• Develop test plans and case scenarios to validate features.
• Maintain requirements traceability throughout the project lifecycle.

Skills

Analytical skills

Documentation skills

Communication skills

Business process modeling

Education

Bachelor's degree in Information Systems, Computer Science, Business Analytics or similar

Tools

SQL

JSON

XML

Job description

Requirements Gathering, Analysis and Documentation:

• Work closely with business stakeholders, global trade compliance specialists, developers, legal researchers and data teams to elicit and define clear, complete, and testable requirements.
• Conduct stakeholder interviews, workshops, and research to understand business objectives and pain points.
• Create and maintain detailed documentation including Business Requirements Documents (BRD), Functional Specifications (FRS), and Use Cases.
• Translate complex business needs into technical requirements, wireframes, workflows, and acceptance criteria.
• Design JSON/XML schemas to unify multi-country customs data (e.g., EU Zolltarife) into a single API structure.
• Define use cases for AI/LLM integration in document automation (e.g., extracting nested tables from PDFs). Collaborate with developers on data pipelines and API specifications.
• Document compliance and regulatory requirements in a format suitable for system configuration and automation.
• Translate complex regulatory concepts into clear requirements for technical teams.
• Create and maintain detailed business process documentation (text + diagrams).
• Identify and define required input/output documents within workflows.

Product Testing & Validation:

• Develop detailed test plans and test cases to validate features against business and technical requirements.
• Coordinate and perform functional testing, integration testing, regression testing, and system validation.
• Complete QA to automate test scenarios where possible and track defects through resolution.
• Participate in go/no-go decisions and provide testing documentation to support production deployment.

Project & Process Support:

• Ensure requirements traceability throughout the project lifecycle and facilitate change control processes.
• Maintain clear communication and status updates with project teams and stakeholders.
• Proactively identify risks, dependencies, and bottlenecks that could impact timelines or product quality.

Continuous Improvement & Learning:

• Stay current with emerging technologies, particularly around generative AI and LLM applications.
• Recommend improvements to existing systems and processes based on data, user feedback, and industry best practices.
• Document lessons learned and contribute to internal knowledge bases and templates.

LLM Integration & AI-Focused Design:

• Define and document requirements for model behavior, prompts, safety constraints, system inputs/outputs, and integration points with enterprise systems.
• Evaluate use cases for LLMs across customer service, document automation, search, summarization, and other business processes.
• Participate in prompt design/testing and provide feedback on model performance in context.

Qualifications:

• Bachelors degree in Information Systems, Computer Science, Business Analytics' or or any related discipline
• 5+ years as a Technical BA in regulated industries (trade, logistics, finance)
• Experience working with structured and unstructured data, including XML, CSV, and government publications.
• Experience creating detailed business process documentation (text & diagrams)
• Strong BRD/FRS documentation skills
• Excellent analytical, documentation and communication skills
• Must be amenable to work CET.

Nice-to-haves:

• Basic Java/Python for technical collaboration.
• Familiarity with AI/LLM use cases (e.g., automations, strength and limitations).
• Experience with AI/ML concepts or integrating with LLM-based system
• Experience with SQL, JSON, or data transformation tools