Technical Business Analyst

Freelancing.my; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading freelancing platform in Kuala Lumpur is looking for a Business Analyst to tackle real-world problems and define comprehensive user journeys. The role requires exceptional communication skills, the ability to manage client expectations, and strong solution design capabilities, alongside experience in relevant software tools. You will lead initiatives, mentor junior designers, and showcase project milestones to stakeholders. This opportunity offers the chance to contribute to improving project methodologies while delivering impactful solutions.

Qualifications

• Hands-on experience in coding, particularly object-oriented programming.
• Experience working as a vendor in a business analysis role.
• Knowledge in telco pricing and billing domains.

Responsibilities

• Solve business problems considering technical, financial, and operational constraints.
• Define user journeys for solution blueprints.
• Ensure timely delivery of work packages to expected quality standards.
• Configure solution workflows implementing design with consideration for failure scenarios.
• Deliver tailored presentations to stakeholders.

Skills

Exceptional communication skills

Ability to define detailed solutions

Client expectation management

Team collaboration and independence

Mentoring and leadership

Tools

Salesforce

SAP

ServiceNow

Siebel

Job description

Projects vary, but typically will have you:

• Solve real-world business problems, considering technical, financial, and operational constraints.
• Work with clients to define end-to-end user journeys that form part of the solution blueprint.
• Take ownership of business analysis initiatives and ensure work packages are delivered on time, to expected quality standards and as per scope, as agreed with the Project Manager.
• Take end-to-end solution blueprints and configure solution workflows and catalogues that implement the design. You will need to consider exception and failure scenarios to create a robust solution.
• Deliver tailored presentations to effectively showcase the achievements and milestones to various stakeholders.
• Contribute to our methodology to help us do things faster and better.

Skills and experience

• Leverage your exceptional communication skills when working with customers to understand a problem statement.
• Recognise the additional detail and clarity required for a solution design, and quickly work to close these gaps.
• Be able to work within the constraints to define a detailed, complete, and implementable solution. This will breakdown the solution components, what each component does and how it does it.
• Summarise your solution proposal including inputs, considerations, and recommendations concisely and accurately to obtain feedback, approvals and move into implementation.
• Be able to manage client expectations through workshop and feedback sessions.
• Work as part of a team and independently when required.
• Be a mentor and lead a team of budding solution designers.

Desirable

• Hands on experience in coding. For instance, when to use global and local variables, and the concept of object oriented programming.
• Experience working as a vendor.
• Hands-on experience with configuration driven systems (Salesforce, SAP, ServiceNow, Siebel, etc.).
• Knowledge in the telco pricing/billing domains.

Interested? visit official website to submit your CV.

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