Technical Analyst

RBC; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A major North American Bank is seeking a Client Technology Production and Risk Services analyst based in Putrajaya, Malaysia. The role involves supporting complex applications and contributing to automation efforts. Key responsibilities include managing production support for users, coordinating releases, and collaborating within agile teams to enhance system reliability. The ideal candidate has strong problem-solving abilities and expertise in cloud applications and DevOps practices. This full-time position offers a chance to grow in a dynamic environment.

Qualifications

• Experience in supporting Client Technology applications.
• Familiarity with DevOps and CI/CD methodologies.
• Strong presentation skills and documentation capabilities.
• Ability to manage releases and bugs efficiently.

Responsibilities

• Provide user-facing production support for local and remote users.
• Manage releases and coordinate bugs/enhancements.
• Engage with technical partners for production stability.
• Participate in rotational weekend release work.

Skills

Cloud Applications

Critical Thinking

Customer Support Systems

Databricks Platform

Docker Container

ITIL Management

IT Service Management (ITSM)

Kubernetes

Linux

SQL

Technical Troubleshooting

Job description

Job Description

What is the opportunity?

The Production & Risk Services group is looking for a Client Technology Production and Risk Services analyst to help support and drive the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.

Overall group responsibilities:

• Supporting various applications in the Client Technology portfolio
• Build tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities.
• Offering technical expertise and support across the entire portfolio of applications
• Managing requests to implement normal/emergency changes, releases and capacity planning.
• Coordinate disaster recovery, planning and execution. Update internal config management and risk systems.

What will you do?

• Provide user facing front office production support for local and remote users leveraging multiple platforms.
• Manage releases and coordinate bugs/enhancement with internal development and external vendors.
• Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development.
• Engage with various technical partners and stakeholders to achieve stability in the production environment.
• Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks.
• Responsibilities include rotational weekend release work + checks.

Mission Statement

Delivery Best-in-class service by providing maximum level of system stability of production environments, reduce cost of application support through efficiency and automation, front-to-back problem and capacity management, and mitigation of risk.

Job Skills

Cloud Applications, Critical Thinking, Customer Support Systems, Databricks Platform, Docker Container, Group Problem Solving, Installation Support, ITIL Management, IT Service Level Management, IT Service Management (ITSM), IT Standards, Kubernetes, Linux, Microsoft Windows, Shell Scripting, Snowflake (Platform), Structured Query Language (SQL), Technical Troubleshooting

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-07

Application Deadline: 2026-02-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.