Tech-Savvy Mandarin Customer Support Specialist

UGREEN Malaysia; George Town; On-site; MYR 20,000 - 100,000; Full time

Job summary

A tech consumer company in Penang is hiring for a customer service role focused on sales engagement across platforms like Shopee and Lazada. The position requires proficiency in Mandarin to communicate with Mandarin-speaking clients and a strong understanding of consumer tech. Ideal candidates will possess at least a diploma, effective communication, problem-solving skills, and a friendly personality. The salary ranges from RM 1,700 to RM2,500 plus allowances and incentives.

Benefits

Basic salary with allowance

Incentives

Bonus points

Qualifications

• Able to read, write and speak in Mandarin, Malay, and English.
• Must possess a personal laptop and internet access.
• Friendly, helpful, and engaging personality with good communication skills.

Responsibilities

• Respond to customers through various channels to close sales.
• Provide accurate replies to customers.
• Handle order and parcel issues.

Skills

Customer service skills

Communication skills

Problem solving

Proficiency in Mandarin

Education

Diploma or equivalent

Tools

Consumer tech knowledge

Job description

A tech consumer company in Penang is hiring for a customer service role focused on sales engagement across platforms like Shopee and Lazada. The position requires proficiency in Mandarin to communicate with Mandarin-speaking clients and a strong understanding of consumer tech. Ideal candidates will possess at least a diploma, effective communication, problem-solving skills, and a friendly personality. The salary ranges from RM 1,700 to RM2,500 plus allowances and incentives.