Team Leader - Wellness Hextar World Empire City

AEON; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Selangor, Malaysia is seeking a Team Leader for their Wellness department. Responsibilities include building customer relationships, ensuring product accuracy, and leading team training. Candidates should possess a diploma/degree and have 2-3 years of experience in retail operations management. Proficiency in MS Office is required. A strong focus on teamwork and independent discipline is essential for this role.

Qualifications

• 2-3 years of experience in retail operations management or a related field.
• Must be able to work shifts including Off Day, Rest Day, or Public Holidays.
• Strong organizational skills and ability to train team members.

Responsibilities

• Build and maintain positive customer relationships.
• Ensure product accuracy and adherence to company policies.
• Participate in store re-opening and maintain company assets.

Skills

Customer communication

Team leadership

Problem-solving

Training and development

Education

Diploma/Degree Holder

Tools

MS Word

MS Excel

MS PowerPoint

MS Teams

Job description

Team Leader - Wellness Hextar World Empire City

Listen and communicate positively with customers to build a strong and loyal relationship

Ensure that all product, facilities and services that were advertised and promoted are correct and updated. Any discrepancies must be reported immediately

Participate in store re-opening process by welcoming customers and filling up the shortages

2. Organization Efficiency

Keep the Company's assets in good operating condition

Observe and comply with Company's policies

Ensure that Assets are in good condition and to train team member to do the same as well

Participating in ensuring that all safety and security equipment are in good working condition

Contribute ideas and suggestions to improve the merchandise flow, implantation and presentation

Emphasize on teamwork and teambuilding to create a happy and harmonious working environment

Provide assistance and have good communication with your team

Be independent and disciplined

3. Employee training and Development

To participate in any training activities being assigned to

Provide and organize training to improve professional skills of your team

Lead and motivate your team to achieve results and to develop their career/knowledge/skills

Adhere to store budgeted expenditure

Propose action plan to control operating expense better

Provide correct report and figures and be responsible on it

To update known loss

Returning of goods are done according to the procedures

Job Requirements

Possessed at least Diploma/Degree Holder in any field.

2-3 years of working experiences in retail operations management/related field.

Computer literacy skill needed: MS Word, MS Excel, MS PowerPoint, MS Team

Able to work on shift including Off Day, Rest Day or Public Holiday.

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