Team Leader - Concierge, Park Hyatt Kuala Lumpur

Hyatt Group; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading hospitality company in Kuala Lumpur is seeking a Team Leader - Concierge to enhance guest service and ensure smooth department operations. This role requires a minimum of 3-5 years of experience in hotel services and strong organizational skills. Candidates should be Malaysian citizens or permanent residents. This full-time position offers the opportunity to work in a prestigious environment.

Qualifications

• 3-5 years of experience as a Guest Service Officer or 1-2 years as a Team Leader in luxury hotels.
• Professional appearance and demeanor, able to remain calm under pressure.

Responsibilities

• Assist with the efficient running of the department in line with corporate strategies and brand standards.
• Ensure guests receive exceptional service and personalized assistance throughout their stay.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Multitasking

Problem-solving

Education

University degree/diploma in Hospitality or Tourism management

Tools

Microsoft Office Suite

Job description

Park Hyatt Park Hyatt Kuala Lumpur MY - 10 - Kuala Lumpur

Guest Service Operations

Hourly/Entry Level Employee

Full-time

Local

Summary

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Team Leader - Concierge is responsible for assisting in the daily operations of the Concierge department, ensuring that guests receive exceptional service and personalised assistance throughout their stay.

Qualifications

• Due to work permit restrictions, this position is only open to Malaysian Citizens and Permanent Residents of Malaysia.
• Ideally with a university degree/diploma in Hospitality or Tourism management.
• Minimum of 3-5 years of experience as a Guest Service Officer or 1-2 years of experience as a Team Leader within luxury hotels is preferred.
• Professional appearance and demeanour, with the ability to remain calm and composed under pressure.
• Excellent communication and interpersonal skills, strong organizational, multitasking and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Excel, Word).