Team Lead-Financial Payment/Account Maintenance Group-Channel operations Centre

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking a Team Lead for its Financial Payment operations. The role involves managing daily operations, reviewing transactions, and providing team support. Ideal candidates should have 6-10 years of experience in financial institutions, strong supervisory skills, and proficiency in MS Office. This position offers opportunities for process improvement and team development.

Qualifications

• Minimum 6 to 10 years of experience in financial institutions operations preferred.
• Team supervisory and management experience will be an advantage.
• Strong computer, analytical and problem-solving skills are required.

Responsibilities

• Handle daily operational activities and manage the team’s resources.
• Review and approve financial transactions.
• Provide coaching and training support to improve team proficiency.
• Ensure compliance with relevant policies and procedures.

Skills

Team supervisory and management

Effective verbal and written communication

Proficient computer skills (MS Office)

Analytical and problem-solving

Education

Recognized university degree

Job description

Team Lead – Financial Payment, Channel Operations Centre

You will be part of the Channel Operations Centre Financial Payment, a backroom operations unit, to support processing of customers’ instructions.

Responsibilities

• Handle daily operational activities, manage team’s resources to ensure all incoming instructions are processed within defined SLA
• Review and approve financial transactions such as Funds Transfers between Accounts and other financial payments
• Handle communications and escalations to and from internal departments and stakeholders
• Supervisory and administrative matters related to team
• Provide coaching and training support to improve proficiency of team
• Promote process improvement and take part in enhancement projects when required

Job Requirements

• Minimum 6 to 10 years of experience in financial institutions operations preferred
• Team supervisory and management experience will be an advantage
• Proficient computer skills especially MS Office applications
• Able to communicate effectively both verbal and written

Team Lead – Account Maintenance Group, Channel Operations Centre

You will be part of the Channel Operations Centre – Account Maintenance Group that provides centralized backroom operations and support to Business Units, Operation Centres and Singapore Branches on Individual Account Opening and Customer & Account Maintenance.

Responsibilities

• Manage a small team on the processing of Account Opening and/or Customer & Account Data Maintenance requests for Individual Customers
• Manage daily operational activities and team’s resources to ensure all data maintenance requests are completed with accuracy and within the agreed Service Level Agreement
• Ensure all enquiries/escalation from Singapore Branches and Business & Support Units are attended to promptly and any issues and incidents are escalated to Operations Management in a timely manner
• Ensure team comply with relevant and established policies, process and procedures
• Prepare, review and submit management/statistical reports
• Lead projects and/or process improvement initiatives

Requirements

• Recognized university degree, with 8 years of Branch Banking and/or Backoffice operations experience in a financial institution
• Strong computer, analytical and problem-solving skills
• Strong interpersonal and communication skills
• Able to work under pressure
• Able to work independently and in a team