T&T Senior Manager - Operations, Industry & Domain Solutions (Payment) - MY / SG

Deloitte Regional Services Center Sdn. Bhd.; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consulting firm in Malaysia is seeking a Senior Manager in Operations to focus on transforming customer experiences in payments. This role involves designing seamless customer journeys and implementing innovative digital solutions. The ideal candidate will have experience in front office transformation and digital enablement, along with a strong problem-solving skillset.

Benefits

Labor and health insurance

Professional development support

Flexible working arrangements

Qualifications

• Experience in front office and service transformation.
• Proficient in omni-channel customer journey design.
• Knowledge of digital enablement solutions.

Responsibilities

• Transform customer experiences in payments.
• Design seamless customer journeys.
• Implement innovative digital solutions.

Job description

This job is for a Senior Manager in Operations focused on transforming customer experiences in payments. You might like this job because it involves designing seamless customer journeys and implementing innovative digital solutions!

• Front office / sales and service transformation
• Omni-channel customer journey and experience design
• Digital enablement and platform implementation

Job Requirements

Company Benefits

Employees are provided with labor and health insurance, along with group insurance plans, ensuring robust health and financial protection.

Professional Development Support

The firm offers incentives for obtaining professional certifications, subsidies for association membership fees

Flexible Working Arrangements

Recognizing diverse needs, Deloitte provides flexible working hours and leave systems, including anticipated and deferred annual leave.

Initiatives such as physical health checks, Employee Assistance Programs, and subsidies for group activities and sports clubs.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal, and related services. With more than 175 years of hard work and commitment to making a real difference, our organisation has grown in scale and diversity—approximately 415,000 people in 150 countries and territories, providing these services—yet our shared culture remains the same. Our...