T&T Manager - Technology Strategy & Transformation - FSI - Japanese Client Services - SEA

Deloitte PLT; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading global consulting firm is seeking a Manager to enhance technology-driven transformations in Southeast Asia. You will lead projects, collaborate with teams, and develop strategies that create value for clients. Proficiency in Japanese and English is required, along with experience in managing global projects. This role offers the chance to drive significant change in client organizations while fostering a culture of respect and inclusion.

Qualifications

• Experience in managing global projects with mixed teams.
• Proven track record of securing projects through proposals.
• Experience in leading technology-driven transformation projects.

Responsibilities

• Formulate strategies for creating social and corporate values.
• Support clients through technology-driven management transformations.
• Collaborate with various teams to drive DX strategy.

Skills

Project management

Leadership

Native-level Japanese proficiency

Business-level English proficiency

Tools

ServiceNow

Cloud architecture

Data architecture

Job description

Overview

Service Line / Portfolios: Enterprise Technology & Performance

Locations: Bangkok (TH), Jakarta (ID), Hanoi (VN), Kuala Lumpur (MY), Ho Chi Minh City (VN), Manila (PH), Singapore (SG)

Are you ready to unleash your potential?

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We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose‑led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Responsibilities

In Southeast Asia, a vast economic region with a population approaching 700 million, the investment appetite of Japanese companies has been increasing in recent years. As Japanese companies expand and diversify their businesses in Southeast Asia, there has been a growing demand for consultations on technology‑driven transformations. Our department has been experiencing steady growth over the past three years, particularly since COVID‑19, with a significant increase in requests for projects aimed at enhancing global, end‑to‑end management and management transparency. While the themes vary, common topics include: the scope of technology strategy & transformation to address corporate management challenges, promoting and supporting transformation, and contributing to further corporate value creation.

Leveraging our long‑standing expertise as “management strategy consultants” at Deloitte Consulting, we address a wide range of topics, from strategic planning at the management strategy level to planning, conceptualization, driving transformation, and accompanying growth. We support the digitalization of business processes and data visualization for Japanese financial institutions in Southeast Asia, focusing on process design, data management, system implementation, and project management. The consulting services we provide focus on technology/digital‑related management issues faced by executives such as CDOs and CIOs.

• Formulation of strategies and visions for creating new social and corporate values
  Development of strategies and execution plans for new technology‑related businesses
  Design of DX vision/strategy and operating models
• Development of holistic optimization plans for the entire organization
  Support for the enhancement and optimization of technology/digital governance globally
  Support for the optimization of enterprise IT as a whole or specific architecture areas

In TS&T, specific themes include the following examples:

• Architecture Area – Using Deloitte's offerings on enterprise architecture, we support the execution of “management transformation” by utilizing the existing assets of corporate groups to their fullest extent, translating them into achievable specifics rather than unrealistic plans. Key responsibilities include defining architecture concepts for legacy modernization, digital platforms, and cloud journeys to execution.
• ServiceNow & Enterprise Experience Area – Utilizing solutions provided by ServiceNow, we support client transformation from advisory to implementation and operation, focusing on IT business transformation, improvement of employee experience, and industry‑specific business DX.

TS&T consultants collaborate with various teams within the organization to advance projects. For example, when developing a DX strategy for companies in financial industries, we collaborate with financial industry consultants. When supporting the establishment of a new digital organization, we work with M&A consultants. When developing technology architecture strategies, we collaborate with cloud strategy consultants. These collaborations broaden our experience as consultants.

As Manager, you will demonstrate leadership in a mixed team of local and JCS members, managing projects while using personal strengths to support project and client development.

Leadership  Expectations

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. Managers across our Firm are expected to:

• Develop diverse, high‑performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives and set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self‑belief.
• Deliver superior value and high‑quality results to stakeholders while driving high performance from people across Deloitte.
• Apply your understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Requirements

• Experience in projects at a consulting firm, vendor, or system integrator (SIer) related to the themes described in the "Job Description".
• Experience in managing global projects with mixed teams including local members.
• Proven track record of contributing to securing projects through proposal activities.
• Experience in leading projects.
• Native‑level Japanese proficiency and business‑level or higher English proficiency, or native‑level English proficiency and business‑level or higher Japanese proficiency.
• Currently employed at a consulting firm / IT vendor / SIer:
  • With engineering experience – knowledge and implementation experience in architecture (cloud, data architecture, etc.) and experience in the implementation and operation of ServiceNow.
  • With past experience at a business company – experience in conceptualizing, establishing, and executing new businesses, planning and proposing business plans to management and business from a technology department perspective, driving transformation in the field, such as business reform.
• Those who have the following aspirations and mindset:
  • Resonate with the mission of TS&T and strongly promote client transformation together with existing members.
  • Want to propose solutions to executives such as CIOs and CDOs from a management perspective.
  • Actively involve in the development of new services and the creation of customer value, and are enthusiastic about creating new things that do not yet exist.
  • Preferable qualifications include expertise in one or more of the following areas within the financial industry:
    • Banking: Knowledge of banking accounting and core systems, as well as peripheral operational systems.
    • Insurance: Understanding of the life and non‑life insurance sectors, including foundational knowledge of core business operations such as insurance administration.
    • Securities: Familiarity with the securities industry, including insights into operational processes.
    • Consulting experience related to Southeast Asia.

Application Notes

Due to volume of applications, we regret that only shortlisted candidates will be notified.

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