T&T Consultant - ETP As A Service/Operate - IT Functional Techno - CRM - MY (Penang)

Deloitte PLT; Penang; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global consulting firm in Penang is looking for a T&T Consultant specializing in CRM implementation and support. The role involves collaborating with stakeholders to gather requirements, translating them into technical solutions, and managing projects. Ideal candidates should have 6–8 years of IT experience with strong technical knowledge in CRM systems and proficiency in SQL. The firm promotes inclusive work culture and values personal development while contributing to impactful projects.

Qualifications

• 6–8 years of IT experience focusing on CRM.
• Strong technical knowledge in CRM Sales/Channel modules.
• Experience in developing proof of concepts and project delivery.

Responsibilities

• Collaborate with end-users for requirements and project scope.
• Translate business needs into technical solutions.
• Support enhancements, testing, and issue resolution.

Skills

CRM implementation

SQL proficiency

Problem-solving skills

Communication skills

Data management

Education

Bachelor’s degree in IT or related field

Tools

CRM systems

Database concepts

Job description

T&T Consultant - ETP As A Service/Operate - IT Functional Techno - CRM - MY (Penang)

Service Line / Portfolios: Enterprise Technology & Performance

Location: Penang, MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose‑led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Responsibilities

• Business Engagement & Project Management
  • Collaborate with end-users to gather requirements, define project scope, prioritize tasks, conduct user acceptance testing (UAT), and deliver training.
  • Serve as a liaison between business stakeholders (Sales Operations and Finance) and IT project teams.
  • Facilitate sessions for business/functional requirements gathering, solution design, integration planning, and approvals.
  • Provide support during month‑end and quarter‑end processes.
• Technical Expertise & Support
  • Translate business and functional requirements into technical solutions for development teams.
  • Validate that technical implementations align with business needs.
  • Support system enhancements, process improvements, testing, and implementation activities.
  • Troubleshoot and resolve application issues; implement configuration changes and fixes.
  • Analyze and resolve data or process‑related issues, including manual data corrections.
  • Monitor and manage scheduled data loads and ensure data integrity.

Your role as a leader

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship‑building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements

• A bachelor’s degree in information technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
• Have at least 6–8 years of IT experience with a strong focus on CRM implementation, configuration, and support. Experience with Model N is a strong advantage.
• Strong functional and technical knowledge of CRM systems, particularly in Sales and Channel modules such as Master Data Management, Orders, Pricing, Samples, Quotes, Ship and Debit, Claims, Funnel Management, and Channel Management.
• Proficiency in SQL and database concepts; ability to write and interpret queries.
• Strong problem‑solving skills with attention to detail and the ability to manage large datasets.
• Excellent verbal, written, and organizational communication skills.
• Experience in developing proof of concepts, piloting solutions, and delivering enhancements and full‑scale implementations.
• CRM experience in the semiconductor industry is highly desirable.
• Familiarity with CRM integration with EDI and ERP systems.
• Broad knowledge of the software development lifecycle, including requirements management, functional design, UAT, cut‑over planning, and post‑go‑live support.
• Demonstrated success in delivering CRM projects on time and within scope.
• Good command of English.
• Ability to lead and/or facilitate discussions, engage stakeholders and drive positive outcomes.
• Pro‑active, resourceful, able to rally members to collaborate and deliver tasks assigned in a timely manner.
• Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business.
• Willing to work based on clients’ business workdays and office hours and on rotation basis to support any critical or high request after client’s business office hours.
• Ability to travel if required, i.e. to be placed at Client’s site for the project.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Requisition ID: 111539

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