Systems Engineer (12-month contract)

BD Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global medical technology company in Kuala Lumpur is seeking a Systems Engineer to provide technical support and facilitate project collaboration. This role requires a Bachelor’s degree and experience in healthcare information systems, along with skills in customer communication and project management. The ideal candidate will work independently and as part of cross-functional teams, ensuring effective product deployment and documentation. This position involves flexible night shifts and a strong emphasis on on-site collaboration.

Qualifications

• Experience in healthcare information systems preferred.
• Familiarity with various Operating Systems and software applications.
• Ability to work independently and in teams.

Responsibilities

• Participate in project teams to facilitate collaboration.
• Support deployment of BD products in customer environments.
• Provide input to product documentation.

Skills

Knowledge of hospital information systems

Problem solving

Customer communication

Project management

Technical presentations

Education

Bachelor’s degree or equivalent experience

Tools

VMware ESXi

SQL/DB Admin

Microsoft Technologies

Job description

Job Description Summary

Business Segment: Medication Management Solutions

Business Unit: Solution Deployment

Department: Technology and Engineering

FLSA: Exempt or Non-Exempt

Reports to: Supervisor or Manager, Systems Engineers

Job Description

About BD

BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD’s dispensing customers with a mission that’s focused on knowing there’s a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

I. Purpose

The Systems Engineer has experience with a wide range of BD products. This role involves interaction with customers, deployment teams, and other Engineers. The effective Systems Engineer must be able to clearly communicate, thoroughly document, and demonstrate product & software competency. The Systems Engineer must have the ability to establish collaborative working relationships with cross-functional project & product teams.

II. Specific Duties, Activities and Responsibilities

• Technical – Follow and provide feedback on technical documentation, new product validation/requirements, test plans, technical solution design, server & software deployment, system integration etc.
• VMware ESXi patching and upgrade remediation
• Peer Support
• Administrative activity
• Performs other duties as assigned

III. Knowledge, Skills and Abilities

Communication

• Participate in conference calls with internal customers to facilitate project team collaboration
• Establish a rapport with customers (internal & external) that is conducive to long-term business relationships
• Provide team support and product information on BD products as assigned by manager or supervisor
• Must be able to lead customer teams, share expertise, gain consensus within teams and deliver concise and consistent communication
• Provide product feedback, technical insight, and customer requirements
• Effectively communicates the vision and business need for change to others and maintains a positive perspective

Technical

• Knowledge of hospital information systems, system validation, databases, and system virtualization
• Prepare and deliver technical presentations to our customers
• Communicates technical requirements and recommendations/solutions to project leadership team
• Ability to collaborate with diverse cross-functional teams with a focus on small to medium projects with a focus on legacy and ancillary systems
• Must be detail oriented, and demonstrate the ability to multitask and implement projects consistent with established company and customer objectives
• Demonstrate the ability to understand cause and effect when analyzing a process, situation, or issue
• Demonstrate problem solving, troubleshooting, and system consultation related to BD products, best practice considerations and standardization
• Install, Upgrade, and support the deployment of BD products and software in customer environments
• Expected to act as a customer support resource when necessary
• Collaborate with customers and senior Systems Engineers on confirming specifications/requirements

Administrative

• Follow and provide input to product documentation
• Participate in specialized projects and teams
• Work independently
• Comply with all Technology & Engineering Deployment Policies and Procedures
• Ensure all role-related project records are accurate and current
• Monitor and supply updates on escalated critical issues
• Possess excellent organizational skills with the flexibility to readily adapt to change
• Recognize unnecessary workflow steps and identify processes that can be improved to increase productivity
• Participate in cross-functional teams with the purpose of improving process, workflow, and service

Requirements

• Bachelor’s degree or equivalent experience is required.
• Experience in healthcare information systems. Two or more years in a healthcare environment with technical (systems) involvement and computerized system applications. Must have a working knowledge of a variety of Operating Systems, software applications, including BD products. Experience with small to medium projects required.
• Preferred certifications and/or experience include: VMware ESXi, iDRAC, PuTTY, Dell Enterprise Servers, SQL/DB Admin, Microsoft Technologies, Networking, HIPAA, IT Security.
• Must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for and required by the facility which enables access to customer sites in order to perform essential job functions.
• This position requires support of flexible night shift.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work‑life balance. Remote or field‑based positions will have different workplace arrangements which will be indicated in the job posting.

Click on apply if this sounds like you!

Primary Work Location: MYS Kuala Lumpur – Jalan Kerinchi

Additional Locations: [Not specified]

Work Shift: [Not specified]

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers