System Support Specialist

Razer; Shah Alam; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading gaming company in Selangor is looking for a System Support Specialist to handle complex technical issues, ensure smooth API integrations, and provide top-notch support. The ideal candidate has at least 3 years of relevant experience, strong problem-solving skills, and a degree in IT. Join the team and be part of a global mission in the gaming industry.

Qualifications

• Minimum 3 years of experience as a System Support Specialist or in a related role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.

Responsibilities

• Document support activities and system changes.
• Investigate and resolve complex technical issues.
• Guide merchants through technical integration.

Skills

Software development methodologies

Problem-solving

Communication

Technical integration

Documentation

Education

Bachelor’s or Master’s degree in Computer Science or related field

Tools

PHP

Laravel

JavaScript

jQuery

Vue.js

MySQL

MariaDB

Job description

Overview

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

• Document support activities, incident resolutions, and system changes.
• Generate reports on system performance, incident trends, and support metrics.
• Ensure compliance with operational procedures and service level agreements (SLAs).
• Act as a bridge between technical teams and non-technical stakeholders.
• Investigate and resolve complex technical issues related to payment gateway services, merchant integrations, web applications, and backend scripts.
• Debug and analyze scripts written in PHP, Laravel, JavaScript, jQuery, Vue.js, MySQL, and MariaDB, identify root causes, and propose effective solutions.
• Maintain clear and accurate documentation for integration processes and configurations.
• Guide merchants through technical integration, ensuring smooth onboarding and proper usage of APIs and SDKs.
• Troubleshoot merchant-reported issues, including API calls, scripts, and payment processing errors, and provide technical expertise to resolve integration roadblocks for successful deployments.
• and Other duties as assigned.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Must be able to work at the i-City Shah Alam office.
• Minimum 3 years of experience as a System Support Specialist or in a related role.
• Strong knowledge of software development methodologies and best practices.
• Proven experience in requirements gathering, analysis, and documentation.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams.
• Ability to work independently while managing multiple support tasks, incidents, and projects simultaneously.
• Strong attention to detail and commitment to delivering high-quality work.

Are you game?