System Support Engineer / Software Developer

Cardzone Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A technology solutions provider is seeking a support technician to handle application support for clients, including debugging and fixing issues. The right candidate will have a Bachelor's Degree in Computer Science or related fields, with strong knowledge of HTML, CSS, and database servers. Responsibilities include responding to incidents, monitoring support tickets, and communicating with diverse teams. An attractive remuneration package and benefits including medical coverage and annual leave are part of the offer. Willingness to work onsite in Bangsar South is required.

Benefits

Attractive remuneration package

Outpatient Medical, Dental and Optical Claim

Insurance coverage for hospitalization

Per-diem travel allowance

Anniversary Annual Leave - Accumulated to max 20 days

Qualifications

• Candidate must possess at least a Bachelor's Degree or equivalent.
• Knowledge of HTML and CSS is essential.
• Experience with database servers is required.
• Familiarity with web application servers is a plus.
• Must be able to use Unix Shell Command.

Responsibilities

• Provide support to applications implemented at client sites.
• Debug and fix existing software programs.
• Respond to emergency callouts and diagnose problems.
• Monitor incident tickets and resolve issues.
• Support multiple clients simultaneously.

Skills

Knowledge in HTML

Knowledge in CSS

Knowledge in database server such as Oracle, DB2, MySQL

Knowledge in web application server such as Websphere, Jboss, Tomcat

Knowledge in Unix Shell Command

Knowledge in card management or payment system, ISO8583, NDC+

Strong technical skills

Analytical skills

Problem solving skills

Team player

Education

Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology

Job description

Overview

Provides support to applications implemented at client sites. Debug and Fix existing software programs, develop new software program and implement customization features at client sites.

Keep the applications up and running whenever incident raised by clients within SLAs defined.

Respond to emergency callout, provide first level diagnosis of problems and escalate as and when necessary.

Monitor incident tickets raised in Cardzone support portal and work closely on open tickets until the issues are resolved.

To support multiple clients at a time.

Work independently, take responsibilities on incidents support.

Learn and apply Domain Knowledge (Payments, POS, ATM, Financial Switching) into software code deliverables.

Communicate with different parties from different background (e.g.: business user, IT staff, third-party vendors) when handling the incidents.

Qualifications & Experience

• Candidate must possess at least a Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Knowledge in HTML and CSS
• Knowledge in database server such as Oracle, DB2, MySQL, etc.
• Knowledge in web application server such as Websphere, Oc4j, Jboss, Tomcat, etc.
• Knowledge in Unix Shell Command.
• Knowledge in card management or payment system, ISO8583, NDC+ would be an advantage.
• Strong technical, analytical and problem solving skills.
• Applicants must be willing to work in Bangsar South and work onsite (either local or overseas if required).
• Must be team player.
• Able to lead and mentor the team members (Senior position).
• Able to travel overseas.

Benefits

• Attractive remuneration package
• Outpatient Medical, Dental and Optical Claim
• insurance coverage for hospitalization for self and Immediate family.
• Per-diem travel allowance provided
• Anniversary Annual Leave- Accumulated to max 20days

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