System Support Engineer

RGB International; Penang; On-site; MYR 40,000 - 60,000; Full time

Job summary

A technology company in Penang is seeking a qualified individual to manage and monitor systems, provide support, and ensure security for IT infrastructure. The ideal candidate will have a degree in Electronic, IT, Engineering or equivalent, and possess at least 3 years of related experience. Skills in SQL, networking, and VMware are essential. This position involves troubleshooting, executing plans, and training users as needed. Competitive salary and growth opportunities available.

Qualifications

• Candidate must possess at least a Degree in Electronic, IT, Engineering or equivalent.
• Minimum of 3 years related experiences.
• Skills/knowledge on SQL, networking and VMware necessary.

Responsibilities

• Execute planning according to superior advise.
• Manage, install and monitor all installed systems.
• Provide 2nd level support and elevate to 3rd level support.
• Troubleshoot and resolve all technical issues.
• Provide training and presentations for end users.

Skills

SQL

Networking

VMware

Education

Degree in Electronic, IT, Engineering or equivalent

Job description

Responsibilities

• Execute planning according to superior advise
• Manage, install and monitor all installed system.
• Manage and Install and Configure new system Project
• Maintain security, backup for system Server
• Provide 2nd level support and elevate to 3rd level support (supplier)
• Troubleshooting and resolving all technical issues when they arise
• Liaise with Helpdesk (supplier) for problem resolution
• Provide training and presentation for end users on system request
• Deals with work process and optimization methods in the given projects for the successful accomplishments according to the requirements of the stakeholders
• Adhere and enforce IT System and User Policy procedure SOP
• Response in a timely manner to service issues and requests
• Provide support across the site and recommendation on prevention for intrusion from hackers/virus/malware
• Learn new product given/introduce as given by management
• To perform any ad-hoc tasks as required by the Company

Requirements

• Candidate must possess at least Degree in Electronic, IT, Engineering or equivalent
• 3 years related experiences
• Skills/knowledge on SQL, networking and VMware.