System Operation Engineer

Swisslog; Klang City; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology provider in Klang City is seeking a qualified candidate proficient in Java programming to assist in system recovery and customer support. The role requires a Bachelor’s degree in Computer Science or equivalent and a minimum of 3 years of relevant experience, with a strong emphasis on troubleshooting and effective communication. Candidates must be proactive, customer-focused, and able to work under pressure. Accommodation is provided for the role, which includes regular system inspections and maintenance.

Benefits

Accommodation provided

Qualifications

• Bachelor’s degree in Computer Science / Information Technology or equivalent.
• Knowledge and experience in Java programming.
• Minimum 3 years of relevant working experience.

Responsibilities

• Recover the system in the shortest reasonable time.
• Respond to customers’ concerns and complaints.
• Assist in commissioning and deployment during project implementation phase.

Skills

Java programming

Troubleshooting

Analytical skills

Problem solving

Time management

Education

Bachelor’s degree in Computer Science / Information Technology

Job description

Job Responsibilities

• To recover the system in the shortest reasonable time.
• Respond to Customers’ concern and complaints in an adequate manner.
• To have a sense for customer’s requirements and proactive thinking to turn the requirement into action.
• To provide support to Customers for the system installed during office hours.
• To provide 24x7 shift rotation
• Be the single point of contact between customer and back office level 2 support team located in Kelana Jaya office.
• Assist in commissioning and deployment during project implementation phase.
• Possesses adequate trouble-shooting skill and has the capability to rectify the problem individually before engaging level 2 support.
• Provide on-site assistance, regular system inspection and maintenance service on site.

Job Requirements

• Bachelor’s degree in Computer Science / Information Technology or equivalent.
• Knowledge and experience in Java programming.
• Minimum 3 years of relevant working experience
• Independent and able to work under pressure to resolve problem on-site.
• Strong analytical and problem solving skills.
• Proactive with a strong customer and team focus.
• Working experience in automated material handling system is an added advantage but not essential.
• A highly motivated and innovative team player.
• Willing to station at site and to work on day shift.
• Efficient time management.
• Compliance to Safety regulations.
• Accommodation is provided.

Interested individuals are welcome to drop your CV. We regret to inform that only shortlisted candidates will be notified.