System Implementation Specialist (Education)

Helogang; Subang Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading educational technology provider in Malaysia is seeking a System Implementation Specialist to coordinate school implementations effectively. Responsibilities include engaging with stakeholders for approvals, creating training materials, and delivering impactful training sessions. The ideal candidate communicates clearly, is hands-on with onboarding, and has experience in documenting processes. Duties will also involve liaising across teams for project updates and ensuring timelines are met.

Qualifications

• Ability to translate technical info into simple steps.
• Experience in onboarding and approvals.
• Skill in creating consistent training materials.

Responsibilities

• Coordinate and execute school implementations.
• Engage with school stakeholders and secure approvals.
• Deliver training for internal staff and gather feedback.
• Create and maintain documentation and training materials.
• Liaise with cross-functional teams for updates and information.

Skills

Clear communication

Hands-on approach

Creation of SOPs

Data handling

Presentation skills

Job description

System Implementation Specialist (Education)

What you will be doing (Key Responsibilities):

Coordinate and execute school implementations

Prepare school data and required artifacts, track readiness, and drive tasks to completion.

Visit or liaise with schools to unblock issues and ensure timelines are met.

Carry out site acquisition and approvals

Engage with school stakeholders, address questions, and secure sign‑offs for deployments.

Build clear, useful technical content

Create SOPs, how‑to manuals, training decks, datasheets, flyers, posters, and troubleshooting guides.

Keep documentation organized, versioned, and up to date for repeatable use.

Deliver training that sticks

Plan and run quarterly training for internal staff; capture feedback and improve curricula.

Be the cross‑functional bridge

Liaise with product, engineering, operations, and partner teams to gather accurate information and share updates.

Attend meetings, prepare concise reports, maintain status trackers, and communicate risks and next steps.

What do we need from you (Job Requirements):

Clear communicator who can translate technical info into simple steps for non‑technical audiences.

Hands‑on approach to onboarding and approvals with schools or similar stakeholders.

Experience (or strong aptitude) in creating SOPs, manuals, and training materials with a polished, consistent style.

Bonus: familiarity with education technology implementations, basic data handling in spreadsheets, and presentation tools.

Working rhythm:

Daily/weekly/monthly: implementation coordination, site acquisition, stakeholder communications, documentation updates.

Weekly/monthly: cross‑functional syncs, reports, and training preparation.

Quarterly: internal staff training programs and content refreshes.