System Engineer - Reporting Platform Operations Support

Infineon Technologies; Malacca City; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading semiconductor company is seeking a professional for a second-level support role involving reporting platform operations. Ideal candidates will have a Bachelor's degree in Computer Science or related fields and 1-3 years of service support experience, including familiarity with Tableau and SQL programming. Responsibilities include platform maintenance, documentation preparation, and collaborating on reports. This is a 1-year renewable contract position located in Malaysia.

Qualifications

• 1 to 3 years of relevant working experience in service support.
• Experience in ticketing tracking systems.
• Ability to work independently and on call for critical support.

Responsibilities

• Provide second level support in reporting platform operations.
• Conduct platform maintenance activities like server migration.
• Prepare documentations for business intelligence solutions.
• Collaborate with business owners to develop Tableau reports.
• Support on a global basis with team members from other regions.

Skills

Service support operations

Analytical troubleshooting

Problem-solving skills

SQL programming

Communication skills

Team player

Education

Bachelor's Degree in Computer Science or related field

Job description

Provide second level support in reporting platform operations such as Tableau, Analysis for Office and etc

Your Role

Key responsibilities in your new role

• Provide second level support in reporting platform operations such as Tableau, Analysis for Office and etc
• Support in platform maintenance activities e.g. server migration, platform version upgrade, platform health check and etc
• Prepare documentations for BIA solutions and platforms
• Conduct Tableau sharing for users whenever necessary and offer consultations to Tableau users
• Work collaboratively with business owners to assist in development of Tableau reports
• Support on global basis and work closely with team members in other regions
• Define, design, and enhance business intelligence solutions
• Able to work on call standby on weekdays and weekend on critical operations support

Your Profile

Qualifications And Skills To Help You Succeed

• Bachelor's Degree in Computer Science, Information Technology or any other equivalent fields with minimum 1 to 3 years of relevant working experience
• Strong in service support operations and experienced in ticketing tracking system
• Strong knowledge of analytical trouble shooting and problem-solving skills
• Knowledge in SQL programming
• Understanding of Data Warehousing or ETL techniques
• Good communications skills and a proactive team player
• Able to work independently with minimal supervision

Note: 1-year renewable contract under 3rd party payroll partner and entitled to benefits according to the partner company.

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect, tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.

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