System Analyst/ L3 Production Support(Java & Oracle ) - Banking

Unison Group; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading company in banking technology is seeking an experienced L3 System Analyst/Production Support to manage critical applications. The role involves providing end-to-end support, managing incidents, and coordinating with stakeholders. The ideal candidate should have strong expertise in Java and Oracle Database, with a proven track record in L3 production support within the banking sector. This position requires analytical skills and the ability to troubleshoot complex issues effectively.

Qualifications

• Strong experience in Java/J2EE application support.
• Hands-on expertise in Oracle DB and/or MS SQL.
• Proven experience in L3 production support within banking or financial services.
• Strong analytical and troubleshooting skills for complex production issues.

Responsibilities

• Provide L3 production support for banking applications under the CCO domain.
• Work closely with L1/L2 teams to investigate incidents and perform root cause analysis.
• Manage and review vendor-delivered fixes and support PI activities.
• Investigate Ctrl-M batch job failures and provide effective workarounds.
• Ensure smooth BAU L3 operations across integrated systems and technologies.

Skills

Java/J2EE application support

Oracle DB

MS SQL

L3 production support

Analytical skills

Troubleshooting skills

Job description

We are seeking an experienced L3 System Analyst/Production Support with strong expertise in Java and Oracle Database to support critical banking applications under the CCO domain. The ideal candidate will manage end-to-end L3 production support, handle incidents, coordinate with multiple stakeholders, and ensure system stability. Experience in CRM (Microsoft Dynamics) will be considered an added advantage.

Requirements

• Provide L3 production support for banking applications under the CCO domain.
• Work closely with L1/L2 teams to investigate incidents, perform root cause analysis, and coordinate with vendors, testers, and users for resolution.
• Review testing scope with the testing team; support testing of fixes, enhancements, and production deployments.
• Manage and review vendor-delivered fixes and support PI activities.
• Investigate Ctrl‑M batch job failures and provide effective workarounds.
• Proactively monitor production PBIs and drive timely closure across various functional domains.
• Support middleware patching, OS patching, and certificate renewal activities.
• Ensure smooth BAU L3 operations across integrated systems and technologies.

Must-have Skills

• Strong experience in Java/J2EE application support.
• Hands‑on expertise in Oracle DB and/or MS SQL.
• Proven experience in L3 production support within banking or financial services.
• Strong analytical and troubleshooting skills for complex production issues.

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