System Analyst and Support (Open for Fresh Graduates)

Alliance Bank Malaysia Berhad; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a Business Analyst to facilitate communication between business users and IT teams. The ideal candidate has a Bachelor’s Degree in Finance or a related field, alongside at least 2 years of relevant experience. Responsibilities include managing project activities, conducting root cause analysis, and ensuring compliance with regulatory requirements. Fresh graduates are also encouraged to apply.

Qualifications

• Minimum 2 years of experience in business analysis, system analysis, or system support.
• Strong analytical and problem-solving skills.
• Ability to assist end users in resolving application errors.

Responsibilities

• Liaison between business users, IT teams, and vendors.
• Manage project and enhancement activities.
• Conduct root cause analysis on production issues.

Skills

Analytical skills

Problem-solving skills

Communication skills

Independence

Education

Bachelor’s Degree in Finance, Information Systems, or a related field

Tools

SQL

Job description

JOB RESPONSIBIITIES

• Act as the primary liaison between business users, IT Teams and vendors to ensure system solutions meet business needs.
• Gather and analyze business requirements for system enhancements and new initiatives.
• Manage and coordinate end to end project and enhancement activities
• Configure and maintain application parameters, workflows and decisioning rules.
• Conduct root cause analysis (RCA) on production issues, delivering timely resolutions and ongoing support to maintain daily operations.
• Oversee the full system lifecycle, user requirements, UAT, implementation, and post deployment monitoring.
• Ensure compliance with regulatory requirements in system processes.

Experience/Knowledge Required

• Bachelor’s Degree in Finance, Information System, or a related field.
• A minimum of 2+ years of experience in business analyst, system analyst, or system support.
• Strong analytical and problem-solving skills, self-starter, good communication skills and ability to work independently with minimum supervision.
• Ability to assist end users, investigate and resolve application errors or workflow issues.
• Ability to manage fixes, change requests and vendor interactions simultaneously.
• Experience in SQL, banking applications is an advantage.
• Fresh graduates are encouraged to apply