System Analyst and Support (Open for Fresh Graduates)

Alliance Bank Malaysia Berhad; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a Business Analyst to act as the primary liaison between business users and IT teams. This role requires strong analytical and problem-solving skills, with at least 2+ years of relevant experience. The ideal candidate will be responsible for gathering business requirements, managing project activities, and ensuring compliance with regulatory standards. Fresh graduates are encouraged to apply.

Qualifications

• A minimum of 2+ years of experience in business analyst, system analyst, or system support.
• Ability to assist end users, investigate and resolve application errors or workflow issues.
• Ability to manage fixes, change requests and vendor interactions simultaneously.

Responsibilities

• Act as the primary liaison between business users, IT teams and vendors.
• Gather and analyze business requirements for system enhancements.
• Manage and coordinate end-to-end project activities.
• Conduct root cause analysis on production issues.

Skills

Strong analytical and problem-solving skills

Good communication skills

Self-starter

Education

Bachelor’s Degree in Finance, Information System, or a related field

Tools

SQL

Job description

JOB RESPONSIBIITIES

• Act as the primary liaison between business users, IT Teams and vendors to ensure system solutions meet business needs.


• Gather and analyze business requirements for system enhancements and new initiatives.


• Manage and coordinate end to end project and enhancement activities


• Configure and maintain application parameters, workflows and decisioning rules.


• Conduct root cause analysis (RCA) on production issues, delivering timely resolutions and ongoing support to maintain daily operations.


• Oversee the full system lifecycle, user requirements, UAT, implementation, and post deployment monitoring.


• Ensure compliance with regulatory requirements in system processes.

Experience/Knowledge Required

• Bachelor’s Degree in Finance, Information System, or a related field.


• A minimum of 2+ years of experience in business analyst, system analyst, or system support.


• Strong analytical and problem-solving skills, self-starter, good communication skills and ability to work independently with minimum supervision.


• Ability to assist end users, investigate and resolve application errors or workflow issues.


• Ability to manage fixes, change requests and vendor interactions simultaneously.


• Experience in SQL, banking applications is an advantage.


• Fresh graduates are encouraged to apply