Supervisor (Chilled & Frozen)

The Food Merchant; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail service provider in Kuala Lumpur is seeking individuals for effective stock management while ensuring a well-maintained store condition. Responsibilities include setting performance goals, attending to customer needs, and staff training. Suitable candidates should be proactive with strong communication skills. This role demands a focus on cleanliness and safety in both storeroom and selling floor. Join a dynamic team committed to customer satisfaction and operational excellence.

Qualifications

• Ability to manage stock effectively and ensure store conditions.
• Strong communication skills to convey performance goals.
• Customer service orientation with problem-solving skills.

Responsibilities

• Maintain a fully stocked store and meet visual merchandising standards.
• Set performance goals and communicate them to staff.
• Attend to customer needs and handle complaints.
• Train new staff according to company’s standards.

Job description

The Food Merchant – Kuala Lumpur, Kuala Lumpur

Perform proper stock management by maintaining a fully stocked store and store condition by following visual merchandising standards.

Set goalsfor performance and deadlines in ways that following with company’s plans and communicate them to staff.

Perform proper greetings and attend customers’ needs by recommending items that match their needs.

Perform further services to customer at Fresh Market (Chilled & Frozen Department).

Receive customer complaints and resolve problems.

Keep up to date with product information, features and benefits.

Responsible to follow up with Department Superiors on orders in regular basis.

Close working relationship with Receiving Department and involved in receiving goods by checking freshness, quality of product and expiry dates.

Perform stock count on weekly, monthly and yearly basis.

Monitor employee productivity and provide constructive feedback with proper coaching.

To train new staff on work flow following company’s standards.

Pass on information from upper management to staff and vice versa.

Responsible to abide safety operation rules & regulation in store.

Perform housekeeping, ensure cleanliness and health & safety measurement in storeroom and selling floor.

• Any other jobs which is relevant to storeroom and selling floor management.