SUPERVISOR

SBP PETROMART; Terengganu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Terengganu is seeking an experienced Supervisor to manage day-to-day operations at their retail store. You will lead a team, ensure high standards of customer service, and implement strategies for sales and operational excellence. The ideal candidate possesses strong communication skills, problem-solving abilities, and flexibility. Competitive salary with bonuses and professional development opportunities offered.

Benefits

Competitive salary and performance-based bonuses

Comprehensive health and wellness benefits

Opportunities for professional development

Qualifications

• Ability to effectively lead and motivate a team.
• Focus on delivering exceptional customer service.
• Keen eye for maintaining high standards of operations.

Responsibilities

• Supervise and coordinate retail store team activities.
• Ensure the store is well-stocked and maintained.
• Handle customer inquiries and complaints.
• Assist in implementing sales and marketing strategies.
• Monitor and report on performance indicators.
• Provide training and support to team members.

Skills

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Proficient in using retail management software

Attention to detail

Flexibility to work varied shifts

Job description

We are seeking a dedicated and experienced Supervisor to join our team at SBP PETROMART' in Bukit Payong, Terengganu. As a Supervisor, you will play a crucial role in overseeing the day-to-day operations of our retail store, ensuring the delivery of exceptional customer service and the efficient management of our team.

What you'll be doing

• Supervise and coordinate the activities of our retail store team, including scheduling, task delegation, and performance management
• Ensure the store is well-stocked, well-presented, and maintained to the highest standards of cleanliness and organization
• Provide excellent customer service, handling inquiries, complaints, and ensuring customer satisfaction
• Assist in the implementation of sales and marketing strategies to drive revenue and customer engagement
• Monitor and report on key performance indicators, identifying opportunities for improvement
• Collaborate with the management team to develop and implement operational strategies
• Provide training and support to team members, fostering a positive and productive work environment

What we're looking for

• Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team
• Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
• Proficient in using retail management software and point-of-sale systems
• A keen eye for detail and a commitment to maintaining high standards of store presentation and operations
• Flexibility to work a variety of shifts, including weekends and public holidays

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits, including medical
• Opportunities for professional development and career advancement

About us

SBP PETROMART' is a leading retailer in the Terengganu region, specialising in the sale of petroleum products, convenience store items, and automotive services. With a strong focus on customer satisfaction and operational excellence, we have established a reputation for providing high-quality products and exceptional service to our local community.

If you are a passionate and experienced Supervisor who is committed to driving the success of our retail store, we encourage you to apply now.