SuccessFactors IT Support Analyst: Elevate HR Tech

Michael Page; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment firm based in Kuala Lumpur is seeking an experienced IT Support Analyst (SuccessFactors) to provide daily technical support for the SAP SuccessFactors platform. This role involves resolving system issues, managing support tickets, and monitoring system performance. The ideal candidate should have hands-on experience with SAP SuccessFactors, ITSM tools, and technical support in an IT environment. The position offers a competitive salary and a comprehensive benefits package in a collaborative setting.

Benefits

Competitive annual salary

Comprehensive benefits package

Collaborative working environment

Exposure to cutting-edge technologies

Qualifications

• Strong understanding of SAP SuccessFactors modules and system capabilities.
• Hands-on experience with system configuration, integrations, and testing in SAP SuccessFactors.
• Experience with ITSM tools and processes.

Responsibilities

• Provide daily technical support of the SAP SuccessFactors platform.
• Resolve system issues and implement fixes.
• Manage support tickets with internal and external support teams.
• Monitor system performance and health.
• Support creation and documentation of system requirements.

Skills

SAP SuccessFactors modules knowledge

System configuration

ITSM tools experience

Technical support experience

Education

SAP SuccessFactors certification

ITIL Foundation certification

Tools

JIRA

Job description

A leading recruitment firm based in Kuala Lumpur is seeking an experienced IT Support Analyst (SuccessFactors) to provide daily technical support for the SAP SuccessFactors platform. This role involves resolving system issues, managing support tickets, and monitoring system performance. The ideal candidate should have hands-on experience with SAP SuccessFactors, ITSM tools, and technical support in an IT environment. The position offers a competitive salary and a comprehensive benefits package in a collaborative setting.