Subscription Care Operations, Senior Executive

LG Electronics (M) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading electronics company is seeking a Subscription Care Operations, Senior Executive to maintain relationships with business partners and ensure excellent customer service. The role involves addressing partner issues, sourcing new partnerships, and collaborating with sales and support teams. The ideal candidate should have a minimum diploma and experience in customer service, with strong communication and negotiation skills. This position requires a willingness to travel and offers a yearly contract on a renewable basis.

Qualifications

• Minimum educational requirement: Diploma.
• 2 years of experience in customer service or a related field preferred.
• Excellent communication and strong negotiation skills.
• Ability to build rapport with business partners.

Responsibilities

• Build and sustain solid relationships with business partners.
• Address and resolve partner issues and complaints promptly.
• Maintain and grow existing partnerships.
• Source new potential partners for service as needed.
• Collaborate closely with sales and support teams.
• Suggest actions to improve service delivery.

Skills

Customer service expertise

Strong communication skills

Negotiation skills

Ability to build rapport

Education

Diploma

Job description

Subscription Care Operations, Senior Executive

We are looking for a Subscription Care Operations, Senior Executive to maintain great relationships with business partners, ensuring smooth operations and promoting excellent customer service.

Responsibilities

• Build and sustain solid relationships with business partners to deliver superior customer service.
• Address and resolve partner issues and complaints promptly.
• Maintain and grow existing partnerships through support, guidance, and ensuring business continuity.
• Source new potential partners for service as needed.
• Collaborate closely with sales and support teams to align tasks and objectives with company goals.
• Suggest actions to improve service delivery and identify opportunities for growth.

Qualifications

• Minimum educational requirement: Diploma.
• 2‑year experience in customer service or a related field (preferred).
• Passion for customer service.
• Excellent communication and strong negotiation skills.
• Ability to build rapport with business partners.
• Willingness and ability to travel as required (moderate travelling).
• Language proficiency: English required; Mandarin dialect an added advantage.
• Training provided.
• Yearly contract on a renewable basis.