Strategic Ride Operations Leader

AirAsia; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading airline and technology company based in Malaysia is seeking a Senior Manager for Ride Operations. This key position involves strategic leadership, overseeing supply-demand management, and managing a team of managers. The successful candidate should have significant experience in operations within e-commerce or ride-hailing and a track record of driving complex projects. This role is ideal for an individual prepared to tackle challenges and advance into a leadership role.

Qualifications

• Significant experience in a strategic & operations role within e-commerce or ride-hailing.
• Proven track record of team management and driving complex projects.
• Previous experience in management consulting is desirable.

Responsibilities

• Lead projects from ideation to completion, working with the Head of Rides.
• Strategize driver acquisition and retention.
• Evaluate driver performance with the Driver Quality Management System.
• Set KPIs for driver communities and monitor performance.
• Engage with drivers and build relationships to ensure support.
• Streamline processes to enhance driver experience.
• Engage stakeholders related to business operations.
• Analyze data to improve operations experience.

Skills

Analytical skills

Communication skills

Leadership

Problem-solving

Google Workspace

Data interpretation

Tools

Looker Studio

Jira

Job description

A leading airline and technology company based in Malaysia is seeking a Senior Manager for Ride Operations. This key position involves strategic leadership, overseeing supply-demand management, and managing a team of managers. The successful candidate should have significant experience in operations within e-commerce or ride-hailing and a track record of driving complex projects. This role is ideal for an individual prepared to tackle challenges and advance into a leadership role.