Strategic Collections Negotiator: Secured Recovery

CIMB Group Holdings Berhad; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a Negotiator for Secured Collection & Recovery. The role involves managing delinquent accounts, securing payments, and negotiating with financially distressed clients. Proficiency in Mandarin and experience in collections within the banking sector are essential. The position requires maintaining records in a collections system and following up on customer queries. This is an onsite role based in Kuala Lumpur, Malaysia.

Qualifications

• Experience in collection/recovery within the banking sector preferred.
• Local or Singapore working experience is highly recommended.

Responsibilities

• Contact customers to secure payment of arrears.
• Negotiate loan workout arrangements to minimize credit losses.
• Execute legal actions to recover outstanding accounts when necessary.
• Maintain and update dunning records in the collections system.
• Follow up on customer queries.

Skills

Proficient in Mandarin

Knowledge in collections management

Understanding of legal workflow

Familiarity with Unsecured Retail products

Job description

A leading financial institution in Kuala Lumpur is seeking a Negotiator for Secured Collection & Recovery. The role involves managing delinquent accounts, securing payments, and negotiating with financially distressed clients. Proficiency in Mandarin and experience in collections within the banking sector are essential. The position requires maintaining records in a collections system and following up on customer queries. This is an onsite role based in Kuala Lumpur, Malaysia.