Strategic Client Services Lead - Commercial Interiors

Cushman & Wakefield; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading real estate services firm in Kuala Lumpur is seeking a Client Services Manager for commercial fit-out projects. This role involves developing business strategies, managing client relationships, conducting market research, and ensuring successful deliveries in line with client expectations. Candidates should have at least 2 years of experience in sales or business development, particularly in commercial fit-out or hospitality. Excellent communication and interpersonal skills are essential. The position offers an opportunity to work closely with diverse stakeholders and contribute to client satisfaction.

Qualifications

• Minimum 2 years experience in a Sales, Client Services or Business Development capacity.
• Experience in commercial fit-out, real estate or hospitality industry is strongly preferred.
• Capable of building and maintaining long-term client relationships.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and execute business development strategies focused on commercial fit-out projects.
• Identify new market segments and client opportunities.
• Conduct market research to stay ahead of industry trends.
• Build and maintain strong relationships with various stakeholders.
• Lead client meetings and negotiations.
• Ensure high levels of client satisfaction.
• Collaborate with design and project teams.
• Prepare and manage tender submissions and RFPs.
• Track and report on sales pipeline and performance metrics.
• Work closely with project teams to align with client expectations.

Skills

Client relationship management

Business development

Market research

Communication skills

Interpersonal skills

Job description

A leading real estate services firm in Kuala Lumpur is seeking a Client Services Manager for commercial fit-out projects. This role involves developing business strategies, managing client relationships, conducting market research, and ensuring successful deliveries in line with client expectations. Candidates should have at least 2 years of experience in sales or business development, particularly in commercial fit-out or hospitality. Excellent communication and interpersonal skills are essential. The position offers an opportunity to work closely with diverse stakeholders and contribute to client satisfaction.