Store Supervisor (Leather Goods)

Randstad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable premium brand in Kuala Lumpur is seeking a passionate Store Supervisor to lead daily operations and enhance client experiences. The ideal candidate has 3-5 years of experience in retail fashion or luxury brands, with strong leadership skills. Responsibilities include achieving sales targets, coaching team members, and ensuring exceptional service and visual merchandising standards. This role is essential to maintaining brand values and operational efficiency.

Qualifications

• 3-5 years of experience in retail fashion/luxury/premium brands.
• Leadership ability with experience supervising or mentoring junior staff.

Responsibilities

• Lead daily operations to achieve sales targets and KPIs.
• Provide exceptional client service in a premium retail environment.
• Coach and motivate store team members for consistent service.
• Oversee visual merchandising standards according to brand guidelines.
• Resolve customer concerns professionally.

Skills

Leadership ability

Exceptional clienteling

Product knowledge

Service excellence

Coaching and motivating team

Job description

Join a reputable premium brand renowned for its craftsmanship, contemporary designs, and exceptional quality in leather goods. We are looking for a passionate and driven Store Supervisor (store in charge) to support daily store operations and deliver an elevated client experience.

Responsibilities

• Act as the Store in-charge in leading daily operations to achieve sales targets and KPIs.
• Provide exceptional clienteling, product knowledge, and service excellence in a premium retail environment.
• Support in coaching, motivating, and guiding store team members to ensure service consistency and operational efficiency.
• Oversee visual merchandising standards in line with brand guidelines.
• Resolve customer concerns professionally and uphold brand values.

Requirements

• 3-5 years of experience in retail fashion/luxury/premium brands.
• Leadership ability with experience supervising or mentoring junior staff.