Store Manager

Sephora Malaysia ( Beauty In Motion Sdn Bhd ); Sabah; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading beauty retailer in Malaysia is seeking a Store Manager to oversee sales and profit targets while managing resources to enhance the customer shopping experience. The ideal candidate will take ownership of store performance, ensure adherence to policies, and provide leadership to staff. A minimum of 18 months’ experience in retail along with strong customer service and team management skills are essential. This role offers opportunities for personal growth and development.

Qualifications

• 18 months’ work experience in a beauty/fashion customer and commercial focused retail environment.
• At least 12 months' Store Management responsibility.
• Comprehensive product, retail and industry understanding.

Responsibilities

• Meet or exceed store sales and profit targets.
• Manage all resources within the store to enhance customer experience.
• Drive execution of established policies and procedures.

Skills

Customer service

Team leadership

Sales analysis

Coaching and motivation

Time management

Education

Minimum secondary school education, preferred advanced diploma or University degree

Tools

MS Office

Job description

Meet or exceed store sales and profit targets

Manage all resources within the store to provide customers with a leading shopping experience

Drive the proper execution of established policies, procedures, initiatives and directives

Act as a Sephora Ambassador, consistently exhibit the Company Attitude and Values

RESPONSIBILITIES AND DUTIES

Store performance and monitoring

Take full ownership of the store and its commercial success

Analyze relevant data to probe and challenge the status quo

Address prettying improvement areas

Drive continuous improvements in the store’s sales, productivity and profitability

Share best practices to drive the collective performance of all district stores

Forecast sales and payroll with Country Manager and Head of Retail to drive store results.

rick sure? Manage ...

Utilize client service reporting and observations to monitor service levels and remedy areas of opportunity

Monitor daily, weekly, monthly sales results and communicate to staff members and report through to HQ

Escalate issues to the District Manager or other Retail Back Office partners where needed

Lead service by example

Balance time between selling and leading team members on the sales floor

Ensure there is always a manager in charge on duty (MIC) on the sales floor, focus team members on serving customers and on selling

Schedule staff so as to properly serve customers, drive sales and execute tasks

Manage the recruitment and training of store team members

Ensure all HR policies and procedures are adhered to

Create a high performance culture by setting clear expectations, analyse performance and give appropriate and prompt feedback, including actively managing poor performance

Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder

Self/team management: Training

Ensure all store team members are trained on Foundational and Seasonal Sephora, Brands and product knowledge

_Return? actually???

Coach and motivate individuals within assigned area to maximize their performance

Complete all applicable training programs

Effectively apply the learning on the job

Seek coaching and learning opportunities to continually improve own performanceStore management – Merchandising

Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store

Store management – Operations

Ensure the legal and financial integrity of the store

Ensure proper in-store Sephora executions according to established standards and directives

Admins? Manage all store...

Manage all store operations in a systematic and efficient manner, as per established policies and procedures

Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis

Ensure cash register transactions are processed quickly and accurately

Lead and implement all applicable loss prevention policies and procedures

Maintain a safe and productive shopping and working environment

Customer Service

Be a role model for customer service and meeting or exceeding customers’ expectations

Drive a service and selling culture in the store

Monitor customer satisfaction and feedback systems to drive continuous service improvement

Qualifications and education requirements

Minimum secondary school education, preferred advanced diploma or University degree

Experience preferred

Minimum 18 months’ work experience in a beauty/fashion customer and commercial focussed retail environment

Minimum of 12 months’ Store Management responsibility

Preferred skills and knowledge

Comprehensive product, retail and industry understanding

Advanced MS Office proficiency

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of theinek..?? let's to
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a store manager?
• How many years' experience do you have as a manager / team lead?