Store Associate, Sunway Velocity

Crocs, Inc.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading footwear retailer is seeking a Sales Associate in Kuala Lumpur to provide exceptional customer service and support store operations. The role involves engaging with customers, managing the Point of Sale system, and collaborating with team members to achieve store goals. Applicants should have retail experience, be proficient in English, and possess basic computer skills. The position offers opportunities for growth in a dynamic retail environment. Candidates should be flexible to work varied shifts, including weekends and holidays.

Qualifications

• 18 years or older.
• Minimum 1 to 2 years of retail experience.
• Fluent in English; proficiency in other languages is advantageous.
• Flexible to work on shifts, including weekends and holidays.

Responsibilities

• Deliver outstanding service to consumers using the C.H.A.R.M. service model.
• Support team members in daily retail operations.
• Maintain cleanliness and recovery standards in the store.

Skills

Customer service

Team collaboration

Sales techniques

Point of Sale (POS) management

Education

SPM / O Level or above

Tools

Microsoft Word

Microsoft Excel

Retail Point of Sale system

Job description

Overview

As a Sales Associate you will have the opportunity to deliver exceptional experiences and provide world class service to our valued consumers every day. From educating consumers about our products, in-store promotions, and events to supporting the store team in achieving company goals and initiatives, this role offers growth potential alongside the industry’s finest teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Must be 18 years or older
• Possess at least SPM / O Level or above
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Job Category: Retail