Staff Get Staff - Relationship Manager, SME Plus MY

CIMB; Malaysia; On-site; MYR 60,000 - 80,000; Full time

Job summary

A prominent banking institution in Malaysia is seeking a qualified candidate for a full-time role focusing on customer profitability, account strategy, and relationship management. Responsibilities include analyzing customer accounts, serving as a primary contact for queries, and developing new business opportunities. The successful applicant will engage with key decision-makers and maintain the integrity of credit files. This role encompasses various financial analyses and cross-departmental collaboration, ensuring high-quality service delivery.

Responsibilities

• Conduct customer profitability analysis and account strategy formulation with product specialists.
• Serve as the primary contact for customer queries on credit, deposits, and services.
• Develop and maintain professional relationships with key decision makers.
• Identify suitable prospects and develop new business relationships.
• Perform financial & risk analysis and prepare credit presentations for approvals.
• Coordinate with other departments for portfolio development and service delivery.
• Conduct periodic health checks on customer portfolios and review credit-worthiness.
• Monitor asset quality and initiate necessary restructuring or legal actions.
• Perform other tasks as assigned by management.
• Ensure credit files are properly maintained.

Job description

Malaysia

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Job Description

Job Responsibilities:

• Conduct customer profitability analysis and account strategy formulation with the help of product specialists, as required, for both existing and potential clients. Execute the account strategy plan including cross-selling activities or phase-out activities.
• Be the first-line primary contact person for the customer on all queries relating to credit, deposits and other products and services including on operational issues.
• To develop and maintain professional customer relationships with key decision makers (viz. CEO, CFO, Head of Treasury, Head of HR etc).
• To develop new business relationships by identifying suitable prospects and using various means of communication and visits to seek out suitable business opportunities. Understand Know-Your-Customer processes involved and carry out proper due diligence when on-boarding a new customer.
• To perform financial & risk analysis, evaluation and decision-making and to submit well written credit presentations/memos/proposals for approval by the relevant Approving Authority based on the rules, regulations, policies, procedures and guidelines of the Bank and those of relevant regulatory authorities, as applicable.
• Coordinate with other product lines, departments and units for overall development of the portfolio including tapping on cross-selling opportunities as well as ensuring prompt and proper delivery of relevant services.
• To conduct a periodic health check on the portfolio of customers including but not limited to an annual review of the credit-worthiness of existing borrowing/financing accounts, to ensure and to confirm that all legal /security documentation is intact and legally enforceable, insurance policies are current and renewed on expiry, in addition to ensure that data is correctly and accurately updated in the system after disbursement or any changes requested.
• To proactively monitor the asset quality of customers in the portfolio by detecting early warning signs and to promptly undertake or initiate debt/ financing restructuring, rescheduling or legal recovery action, as applicable.
• To undertake any other related tasks as determined by the management of the Bank from time to time.
• To take accountability in ensuring credit files are properly maintained.

Job Info

• Job Identification 31393
• Job Category Sales
• Posting Date 09/18/2025, 03:14 AM
• Apply Before 12/31/2025, 03:14 AM
• Job Schedule Full time