Senior Training Coordinator

The Hershey Company; Johor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading confectionery manufacturer is seeking a Senior Training Coordinator in Malaysia, Johor. This role involves coordinating training programs, managing the Learning Management System (LMS), and ensuring compliance with training standards. The ideal candidate should have extensive experience in training coordination within the manufacturing sector. This position also includes mentoring trainers and maintaining training documentation to support a positive learning environment.

Qualifications

• 4–6 years’ experience in training coordination or operations training in manufacturing.
• Experience as a Training Coordinator is preferred.
• Train-the-Trainer, Job Instruction, or HRD Corp certifications are advantageous.

Responsibilities

• Coordinate onboarding programs with HR and Operations.
• Lead training activities: scheduling and attendance.
• Maintain training calendars and compliance documentation.

Skills

Training coordination

Onboarding programs

LMS administration

Mentoring

Digital learning support

Education

Diploma or Bachelor's degree in HR, Business, Technical, or relevant manufacturing field

Tools

SharePoint

Job description

Summary

The Senior Training Coordinator role is responsible for the effective coordination, execution, and continuous improvement of training programs across the plant. This position ensures employees are properly onboarded, qualified, and supported in achieving job competency, while maintaining audit‑ready documentation and training systems.

The role incorporates execution and advanced coordination & leadership responsibilities, including LMS administration, shop‑floor training logistics, skill matrix maintenance, qualification assessments, content updates, digital lean tasks, cross‑shift coordination, and support for the Learning & Development Pillar. The Combined Coordinator serves as the primary operational anchor of the plant’s training ecosystem.

Training Coordination, Onboarding & Execution

• Coordinate onboarding programs with HR, QRC, Safety, Operations, and Administration.
• Lead coordination of all plant training activities: scheduling, invites, resources, attendance, session closures.
• Conduct daily/weekly/monthly trainee check‑ins and communicate trainee progress to Supervisors and Frontline Leaders.
• Ensure training rooms, digital labs, and equipment are ready and functioning.
• Facilitate or assist in New Employee Orientation (NEO) and selected standard training modules.
• Maintain plant‑wide training calendars and prevent scheduling conflicts.
• Track trainee movements, line assignments, and rescheduling needs.

LMS Administration, Documentation & Compliance

• Serve as LMS administrator: course creation, assignments, attendance, completions, overdue tracking.
• Maintain accurate skill matrices, training logs, SUC/step‑up cards, and shift qualification records.
• Update learning plans, overdue lists, and compliance reports.
• Ensure training documentation is audit‑ready for internal, corporate, regulatory, FSSC, and customer audits.
• Maintain structured filing systems (SharePoint, Standard Work archives, training records).
• Provide compliance tracking for mandatory certifications (Quality & Food Safety Allergens, HALAL, Safety).

Qualification Evaluation, Content Updating & Digital Learning Support

• Conduct qualification evaluations to assess operator skill endorsement levels.
• Create or update training content such as WI, OPLs, Job Aids, Skills, and Qualification Evaluations.
• Capture photos and video for training material development using mobile or tablet devices.
• Support digital lean implementation: digital audits, password support, content uploads.
• Partner with SMEs, Dedicated Trainers, and Training Specialists on content standardization and updates.
• Maintain and refresh training books, digital modules, and microlearning content.

Coaching, Mentoring & Continuous Improvement

• Mentor and support trainers, providing guidance, quality checks, and prioritization.
• Conduct shadowing sessions, refresher coaching, and skill evaluations to uplift trainer capability.
• Support L&D Pillar activities by helping track KPIs, documentation, and maturity requirements.
• Identify training process gaps and recommend improvements to the Training Specialist (1B) and Sr. Manager QRC.
• Support L&D Pillar activities to improve KPIs and maturity progression.
• Uphold a positive learning environment on the plant floor and coach trainees with professionalism.

Minimum Education and Experience Requirements

• Diploma or Bachelor's degree in HR, Business, Technical, or relevant manufacturing field.
• 4–6 years’ experience in training coordination or operations training in manufacturing.
• Experience as a Training Coordinator is preferred.
• Train-the-Trainer, Job Instruction, or HRD Corp certifications are advantageous.
• Experience with training evaluations and operator qualification systems is preferred.