Sr Specialist, Customer Acquisition

Concentrix; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global customer engagement firm in Kuala Lumpur is seeking a Senior Specialist, Customer Acquisition to effectively sell and renew contracts by engaging with customers. The role requires strong sales forecasting, product knowledge, and the ability to manage customer interactions. Responsibilities include managing a high volume of outbound communications and utilizing CRM systems for data management. This is a full-time position offering competitive opportunities for career growth.

Qualifications

• Strong mastery of the company's products and services.
• Excellent communication skills for customer engagement.
• Ability to manage high volumes of customer interactions.

Responsibilities

• Demonstrate product value through customer engagement.
• Provide accurate sales forecasts weekly/monthly/quarterly.
• Manage customer objections and competitive pressures.

Skills

Sales forecasting

Product knowledge

Customer engagement

Objection handling

CRM management

Job description

Job Title

Sr Specialist, Customer Acquisition

Job Description

The Senior Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.
• Work with a team and report directly to a Sales Manager

Location

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements

Time Type

Full time

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