Sr. Engineer, Remote Care Operations

Abbott Laboratories; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare company in Malaysia, Penang, is seeking an experienced Software Engineer to coordinate software deployments and support production environments. The ideal candidate will have a Bachelor's Degree in a related field and 5-6 years of experience in software development or IT. Responsibilities include managing operational tickets, leading incident responses, and improving operational efficiency through automation. Knowledge of cloud platforms and scripting is preferred.

Qualifications

• 5-6 years of experience in computer engineering, software development or IT environment.
• Good understanding of modern, cloud-centric architectures and microservices.
• Ability to handle multiple assignments in a cross-functional team environment.

Responsibilities

• Coordinates software and application deployments into various environments.
• Monitors and supports the production environment.
• Leads incident response efforts and drives root cause analysis.

Skills

Software programming

Database management

Cloud computing

Scripting in Python

Cybersecurity

Networking concepts

Education

Bachelor’s Degree in Computer Engineering, Computer Science, IT or related disciplines

Tools

Azure

Kubernetes

Terraform

New Relic

Application Manager

Job description

Responsibilities

• Coordinates software and application deployments into various environments and ensure smooth release processes.
• Monitors and supports production environment.
• Manage and resolve daily operational tickets within SLA to ensure smooth business continuity.
• Swiftly familiarize with our system architecture, team dynamics and department operational activities to provide on-hands support.
• Works with developers and systems engineering to identify potential operational issues with software and workflows before production release.
• Develop and manage monitoring systems to ensure high availability and performance.
• Design, implement, and maintain automation solutions to improve operational efficiency.
• Manage access provisioning and enforce security best practices.
• Lead incident response efforts, troubleshoot complex issues, and drive root cause analysis.
• Supports all Company initiatives, policies, operating procedures, processes.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Must be able to juggle priorities and multi-task in a fast-paced environment. Work can be routine and challenging both at the same time.
• Communicates well and be able to provide guidance to more junior engineers once fully trained and on-board.

Job Requirements

• Bachelor’s Degree in Computer Engineering, Computer Science, IT or related disciplines.
• Preferable to have at least 5-6 years working experience in a computer engineering, software development or IT environment and familiar with database, operating systems or middleware system.
• Good understanding of software programming, software development, software releases, database management, networking concepts, cybersecurity, and cloud computing.
• A good understanding of modern, cloud centric architectures and microservices provides an advantage.
• Systematic problem-solving approach, coupled with strong communication skills, in order to work closely with US & EU teams as well as guide junior engineers, and a sense of ownership and drive.
• Ability to handle multiple assignment and perform in a diverse cross-functional team environment.

Preferred Skills & Technologies

• Experience with cloud platforms (Azure).
• Proficiency in Kubernetes, Terraform, and CI/CD pipelines.
• Strong scripting skills in Python, Bash, or similar languages.
• Familiarity with monitoring tools (New Relic, Application Manager).
• Proficiency in writing and optimizing SQL queries for data analysis and troubleshooting.
• Understanding of the Linux operating system, standard networking protocols, and components will be an added plus.