Sports Advisor Part Time – Decathlon Klippa Batu Kawan-All Sports

Decathlon Malaysia; Seberang Perai; On-site; MYR 100,000 - 150,000; Part time

Job summary

A leading global sports retailer is seeking Sports Advisors for its new store in Batu Kawan, Malaysia. As a Sports Advisor, you will enhance customer satisfaction, promote the brand, and contribute to team development in a dynamic retail environment. This role offers opportunities for students and career changers alike.

Qualifications

• Enthusiasm for sports and ability to engage customers.
• Experience in retail or customer-facing roles is a plus.

Responsibilities

• Welcome customers and ensure satisfaction throughout their shopping experience.
• Promote store goals and enhance sales through effective representation.
• Manage personal and team skill development through training.

Skills

Customer Service

Communication

Sales Skills

Team Collaboration

Problem Solving

Passion for Sports

Job description

The World's Largest Sports Retailer is recruiting passionate sports enthusiasts for our new Decathlon store in Batu Kawan!

Would you like to build a rewarding career in retail and sports?

Game changers and sports lovers, we welcome you!

Klippa Shopping Centre - Decathlon Batu Kawan

• The hub of the growing Batu Kawan township
• A retail-anchored community destination

As a Sports Advisor, your role is to ensure all customers leave our store satisfied. From a friendly welcome to a quick checkout, you will deliver a 5-star shopping experience. Decathlon invests heavily in teammate development, supporting those who wish to grow within the company. Whether you're a student seeking a part-time role or someone considering a career change, Decathlon offers opportunities for all.

Responsibilities:

1. Customer Service

• Welcome customers professionally.
• Ensure customer satisfaction by providing suitable solutions for returns, complaints, and checkout.
• Educate customers on our omni-channel brand offerings and product features.
• Understand the technical features and benefits of products to recommend appropriate options.
• Build relationships with customers both in-store and online.
• Share your passion for sports and help customers discover new sports activities.
• Encourage loyalty card registration to enhance customer information.
• Participate in local sports community events.

2. Representation of Decathlon Malaysia

• Align with departmental goals and collaborate with the team to achieve them.
• Promote innovation and enhance the in-store sports experience.
• Utilize resources and tools to boost sales.
• Arrange store layout according to guidelines for optimal customer experience.
• Maintain high-quality store presentation based on the Satisfied Customer Family (FCS) principles.
• Ensure stock accuracy and availability using the replenishment system.
• Promote awareness of Decathlon Connect among stakeholders.

3. Safety and Security

• Enforce safety and security standards within the store.
• Know and apply fire safety and evacuation procedures.
• Follow security protocols to prevent theft and shrinkage.
• Adhere to product safety policies, including handling sensitive products and expiry dates.

4. Skills Development

• Manage personal development and training plans.
• Participate in training sessions and develop coaching skills.
• Assist in training teammates under leadership guidance.