Sports Advisor Part Time-Decathlon Connect Publika

Decathlon Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Part time

Job summary

A leading sports retailer is seeking a Sports Advisor for their new store in Kuala Lumpur. You'll provide exceptional customer service and educate customers about our products. Ideal for passionate sports enthusiasts looking for a flexible retail career. Join us to deliver a 5-star shopping experience and promote an active lifestyle.

Qualifications

• Passion for sports and ensuring customer satisfaction.
• Ability to educate customers on product features.
• Experience in customer service is a plus.

Responsibilities

• Welcome customers professionally.
• Ensure customer satisfaction in all interactions.
• Promote Decathlon products and services.
• Participate in community sports events.

Skills

Customer service

Communication

Sales skills

Sports knowledge

Job description

Overview

The World's Largest Sports Retailer is recruiting passionate sports people to join our Decathlon Connect Team at Publika Shopping Gallery which is Opening Soon. Decathlon Connect Publika is our new concept store launching. The Connect stores offer a full product and services range with a more personalized offer to adapt to all sports needs. Though the store is smaller in size, our commitment remains the same and customer delight is a priority. We believe people are at the heart of the business, innovation is endless and freedom to decide and act is vital in building a strong workforce. Our doors are wide open for game changers and sports enthusiasts. Love sport? Customer focused? Looking for a retail career with a difference? A student or a second job with flexible hours? If yes, this could be the perfect role for you.

As a Sports Advisor, your role is to ensure all customers leave our stores satisfied. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5-star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. Whether you’re a student looking for a part-time role, or someone looking for a complete career change, Decathlon can cater for all.

Responsibilities

1. To Customers
   • Welcome customers in a professional manner.
   • Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout, etc.).
   • Educate customers on omni-channel brand offerings for the complete range of interested products.
   • Know the technical features of Decathlon products and user benefits to offer customers appropriate products and services, regardless of whether they are in range.
   • Develop the network of customers both in store and online, to know them better and establish a personal relationship.
   • Pass on sports passion and help customers discover new sports.
   • Improve and develop customer information by encouraging the subscription/registration of loyalty cards.
   • Participate in sports-related community events within the neighbourhood of the store.
2. To Decathlon Malaysia
   • Know the department’s ambition and take action with the team to achieve it.
   • Promote innovation and sports experience in store.
   • Boost Decathlon Malaysia best sales by using resources and commercial tools.
   • Put together the store layout in accordance with implantation principles and guidelines.
   • Produce high-quality implantation based on the Satisfied Customer Family (FCS).
   • Maintain the layout with good facing to satisfy customers.
   • Ensure stock accuracy and availability using the automatic replenishment system.
   • Raise awareness about Decathlon Connect to all stakeholders.
3. For Safety of People and Goods
   • Enforce basic safety and security standards in the departments.
   • Know and enforce preventive and operating guidelines regarding fire safety and evacuation procedures.
   • Apply and enforce all security procedures (regarding people, goods and cash) and actively combat shrinkage.
   • Observe the product safety policy (standardized adjustments and traceability of sensitive products, use-by dates, etc.).
4. Development and Complementary Skills
   • Know and manage the personal development plan and training plan.
   • Participate in training, develop training skills and become a trainer.
   • Improve the skills of teammates with the leader.