Sports Advisor Part Time-Decathlon Connect IPC Shopping Centre

Decathlon Malaysia; Petaling Jaya; On-site; MYR 100,000 - 150,000; Part time

Job summary

A leading sports retailer in Petaling Jaya is seeking a Sports Advisor to provide exceptional customer service and promote a rich sports experience. This role is ideal for students or those seeking flexible work hours. Strong communication skills and a customer-centric approach are essential, alongside a Bachelor's Degree or Diploma. Join a dynamic team dedicated to delivering top-notch shopping experiences!

Qualifications

• Strong communication skills in English and Bahasa Malaysia are essential.
• Customer-centric with a strong sense of service.
• Responsible and adaptable in a fast-paced environment.

Responsibilities

• Welcome customers in a professional manner.
• Ensure customer satisfaction and develop personal relationships.
• Promote innovation and sports experience in store.

Skills

Teamwork

Agile

Leadership

Communication

Education

Bachelor’s Degree/Diploma

Job description

Mission

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A STUDENT? OR A SECOND JOB WITH FLEXIBLE HOURS? IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU! As a Sports Advisor, your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5 star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. Whether you’re a student looking for a part‑time role, or perhaps someone looking for a complete career change, Decathlon can cater for all.

Responsibilities

• Welcome customers in a professional manner.
• Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout, etc.).
• Know the technical features of Decathlon products and user benefits to offer customers appropriate products and services, regardless of price.
• Develop the network of customers both in store and online, establish a personal relationship.
• Pass on sports passion and help customers discover new sports.
• Improve and develop customer information by encouraging subscription/registration of loyalty card.
• To Decathlon Malaysia: know the ambition of the department and take action with the team to achieve it.
• Promote innovation and sports experience in store.
• Boost Decathlon Malaysia best sales by using resources and commercial tools.
• Put together the layout in store in accordance with implantation principles and guideline.
• Produce high‑quality implantation's based on Satisfied Customer Family (FCS).
• Maintain the layout with good facing to make customers satisfied.
• Ensure that stock is accurate and available by using the automatic replenishment system.
• For Safety of People and Goods: enforce basic safety and security standards in the departments.
• Enforce preventive and operating guidelines regarding fire safety and evacuation procedures.
• Participate in training, develop training skills and become a trainer.

Profile

(No additional profile details provided.)

Requirements

• Students are encouraged to apply or someone who is looking for a part‑time position.
• Per hourly rate RM13.56.
• Strong communication skills in English and Bahasa Malaysia (written and spoken) are essential. Other languages are a plus.
• Minimum qualifications: Bachelor’s Degree/Diploma is required.
• Customer‑centric with a strong sense of service.
• Willingness to help others, both teammates and customers/users.
• Responsible, self‑motivated and adaptable in a fast‑paced, agile environment.
• Human‑First with high level demand and communications skills.
• Digitally Savvy.
• Able to play as part of the team during the busiest times (weekends and holidays).

Skills

• Teamwork
• Agile
• Leadership
• Communication