Sports Advisor Full Time (Decathlon IOI Putrajaya)

Decathlon Malaysia; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

Decathlon Malaysia is seeking a passionate Sports Advisor who loves sports and prioritizes customer satisfaction. This full-time role involves welcoming customers, providing solutions, and promoting products to enhance their shopping experience. Join us to build a fulfilling career in a dynamic retail environment.

Qualifications

• Experience in retail or customer service is an advantage.
• Ability to recommend products based on customer needs and interests.
• Passion for sports and helping others.

Responsibilities

• Welcome customers professionally and ensure their satisfaction.
• Maintain stock accuracy using automatic replenishment.
• Promote and enhance the in-store sports experience.

Skills

Customer Satisfaction

Product Knowledge

Communication

Job description

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL-TIME ROLE?

IF YOU ARE READY TO LIVE AN EXPERIENCE OF A LIFETIME, THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor (Sales), or Sports Advisor as we call it, your role is to ensure all customers leave our stores satisfied. From a friendly and professional welcome to a quick and easy payment process, your goal is to deliver a 5-star shopping experience. Decathlon invests heavily in the development of teammates so those who want to build careers within the business can flourish.

Responsibilities:

1. To Customers

• Welcome customers professionally.
• Ensure customer satisfaction by providing suitable solutions for returns, complaints, checkout, etc.
• Know the technical features of Decathlon products and their benefits to recommend appropriate products and services.
• Develop the customer network both in-store and online to build relationships.
• Pass on sports passion and help customers discover new sports.
• Encourage customers to subscribe/register for the loyalty card to improve customer information.

To Decathlon Malaysia

• Understand the department's goals and work with the team to achieve them.
• Promote innovation and enhance the sports experience in-store.
• Increase sales using resources and commercial tools.
• Organize the store layout according to implantation principles and guidelines.
• Create high-quality store layouts based on the Satisfied Customer Family (FCS).
• Maintain an appealing layout to satisfy customers.
• Ensure stock accuracy and availability using the automatic replenishment system.

For Safety of People and Goods

• Enforce safety and security standards in the departments.
• Know and apply fire safety and evacuation procedures.

Development and Complementary Skills

• Participate in training sessions and develop training skills to become a trainer.