Specialist, Risk Operations (Risk Control Site Management, Mandarin Speaker)

OKX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading crypto firm in Kuala Lumpur is seeking a Risk Control Site Management Specialist to oversee daily operations of the risk control team. This position requires managing team attendance, ensuring compliance with risk strategies, and monitoring potential risks. Candidates should have at least 1 year of relevant experience and strong analytical skills. The role offers a competitive salary along with various allowances and growth opportunities in a multinational work environment.

Benefits

Meal allowance up to RM 500/month

Unlimited transport allowance

RM 3,500 training & wellness benefits per annum

Insurance coverage for employees & dependants

Employee engagement programs

Qualifications

• 1 to 3+ years of experience in risk management or team management.
• Experience in FinTech or banking is preferred.
• Strong logical thinking and problem analysis ability.

Responsibilities

• Responsible for daily management of the risk control team.
• Monitor account risk indicators and report potential risks.
• Collect and analyze management data to support optimization.

Skills

Risk management

Data analysis

Problem solving

Communication

Team management

Tools

SQL

Python

Power BI

Excel

Job description

Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

As a Risk Control Site Management Specialist under Risk Operations, you're expected to oversee daily on-site team operations, ensure process compliance, and support supervisors in maintaining execution quality. You identify and respond to risk events in real time, coordinate with cross-functional teams for closed-loop resolution, and drive continuous optimization through data insights and SOP enhancement.

What You'll Be Doing:

On-site Management & Team Support

• Responsible for the daily on-site management of the risk control team, including attendance, scheduling, work discipline, and maintaining office order
• Assist team leaders in supervising business execution quality to ensure the implementation of risk control strategies, operating standards, and processes
• Organize and coordinate on-site resources to ensure efficient team operations
• Monitor account risk indicators and abnormal events, promptly identifying and reporting potential risks
• Participate in emergency handling and review of sudden risk incidents, summarizing improvements
• Coordinate communication with related departments such as Risk Management, Compliance, and Customer Service to ensure closed-loop problem resolution

Process Optimization & Data Support

• Collect and analyze on-site management and risk control business data to support process optimization and strategy adjustment
• Participate in developing and improving on-site management systems and standard operating procedures (SOPs)
• Assist in promoting system feature optimization and implementation of automated risk-control tools

Training & Team Building

• Regularly conduct case sharing and experience reviews to improve the team’s risk identification and response capability
• Assist in building a positive, compliant, and professional team culture

What We Look For in You:

Work Experience

• 1 to 3+ years of experience in risk management, risk control operations, account security, on-site management, or team management
• Experience in FinTech, payments, e-commerce, or banking is preferred

Professional Skills

• Knowledge of account risk control processes, anti-fraud mechanisms, risk warning, and emergency handling procedures
• Proficient in office software (Excel, PPT, etc.) with basic data analysis skills
• Strong logical thinking and problem analysis ability, capable of independently identifying and resolving on-site management issues
• Familiarity with SQL, Python, or data visualization tools (Power BI, Tableau) is a plus

Communication & Coordination

• Excellent spoken and written in English and Chinese as the role requires to deal with China Mandarin speaking counterparts
• Excellent communication and cross-department collaboration abilities, able to work efficiently in multitasking environments
• Strong execution and sense of responsibility, able to handle work pressure

Overall Qualities

• Detail-oriented, rigorous, with strong risk and compliance awareness
• Good team spirit and service mindset
• Quick thinker with continuous improvement awareness and data-driven mindset
• Flexible and willing to work shifts based on business requirements
• Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance + Yearly bonus)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 3,500 training & wellness benefits per annum
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations

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